Audience Engagement Manager - The Johns Hopkins University : Job Details

Johns Hopkins University is looking for a dynamic team player to serve as the Audience Engagement Manager for the Johns Hopkins University Blomberg Center in Washington, DC. The Audience Engagement Manager will build and maintain strong connections with our target audiences across various platforms. They will drive the planning process and execution for all Hopkins Bloomberg Center virtual and hybrid events, including signature series such as the Congressional Briefing Series, Johns Hopkins Rapid Response Briefing, and the Health Policy Forum.

The Audience EngagementManager will also oversee registration platforms for in-person events and devise pre-and post-event audience engagement strategies to ensure the consistent delivery of a high-quality and accessible event experience to all Johns Hopkins University audiences. Additionally, the Audience Engagement Manager will leverage their expertise in audience analysis and social listening to help grow and differentiate audiences, increase the profile of programs taking place in the building, and build affinity for the University brand.

About the Hopkins Bloomberg Center

A bustling hub of collaboration, dialogue and discovery right in the heart of the nation's Capital, the Hopkins Bloomberg Center hosts daily in-person, hybrid and virtual programming from all corners of the John Hopkins University community. The Center frequently partners with prominent domestic and international organizations, as well as government entities and multilateral institutions, to create programming that brings Johns Hopkins policy expertise, research, and data to the forefront of the policymaking conversation in Washington and beyond.

Specific Duties & Responsibilities

• Create comprehensive event project plans and schedules, including working with event and programming colleagues to create run-of-show documentation and ensure events are delivered within time and monetary requirements.
• Conduct regular checkpoints with deliverable owners and talent, including outside technical vendors; escalate risks and challenges appropriately, drive creation of live, recorded, and on-demand event content, such as Zoom webinars, livestreams, town halls, etc.
• Focus on ensuring virtual event accessibility and continuous enhancement and integration of accessibility technologies in the virtual event space.
• Drive all event testing and quality control procedures before and during the events.
• Act as the in-house expert on supporting video streaming technologies, live closed captioning and related.
• Build processes for repeatability and scalability of event-related activities.
• Manage virtual event video assets and metadata on online streaming platforms, such as IBM, Vimeo, YouTube and/or other social streaming platforms.
• Creating and sharing visual and narrative virtual event analytics reporting regularly (monthly, quarterly, annually).

Special Knowledge, Skills, & Abilities

• This role requires a high degree of organization, attention to detail, and the ability to thrive in a fast-paced, high-pressure environment.
• Preferred candidates will be flexible, solutions-oriented team players who are passionate about collaboration and finding solutions to improve the audience experience.
• The ideal candidate will be excited about building an audience engagement strategy from the ground up while establishing, maintaining, and revising best practices.

Physical Requirements

• Based in-person at the Johns Hopkins University Bloomberg Center, the position requires flexible hours, including evenings and weekends.
• Helps to manage deliverables from external vendors.

Minimum Qualifications

• Bachelor's Degree in related field.
• Five years related experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Two or more years of experience using event registration technologies, i.e., Eventbrite, Cvent, etc.
• Two or more years technical experience with webinar platforms, i.e. Zoom, WebEx, or similar.
• Two or more years live virtual event production and/or video asset management in live or archive environments.
• Working knowledge of web-based live video production platforms, I.e. Streamyard, Restream.io, or software-based applications such as OBS or Wirecast.
• Experience with email marketing technologies and contact management software is a strong plus.

Classified Title: Communications & Marketing ManagerJob Posting Title (Working Title): Audience Engagement ManagerRole/Level/Range: ATP/04/PEStarting Salary Range: $73,300 - $128,300Employee group: Full TimeSchedule: Monday-Friday, 8:30-5:00 pmExempt Status: ExemptLocation: Hybrid/District of ColumbiaDepartment name: 555 PennPersonnel area: University Administration

Total RewardsThe referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement.

Education and Experience EquivalencyPlease refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing StudiesApplicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background ChecksThe successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University.

Diversity and InclusionThe Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodation InformationIf you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected].