Automotive Business Development Director - Mirak Automotive Group : Job Details

Mirak Automotive Group is looking for a talented Business Development Director to help grow our sales and service business.

Responsibilities:

• Ensure the Business Development team maintains and communicates with an accurate customer database through the CRM software.
• Creating strong relationships with our Sales and Service managers, to ensure our standards for Customer Service are met and that there is seamless integration through your teams.
• Ensure that our approach to Customer Service is always rooted in respect, honesty and professionalism at all times.
• Manage and help design our external marketing campaigns and initiatives with our marketing consultants and vendor partners.
• Hire, manage, train and monitor the performance of all department employees.
• Assist in managing online reputation results through review sites.
• Ensure the dealership's customer follow-up is in a timely and professional manner.
• Develop and execute internet and phone campaigns, modify and improve word tracks to best practices.
• Maximizing efficiency of the Business Development Center to satisfy appointment goals of the Sales and Service departments
• Become proficient with all features of the BDC software: Xtime & VinSolutions CRM

Skills, Knowledge, Experience:

• Call Center Management and/or Automotive Management Experience
• Superior communication and customer service skills
• Experience managing & leading a team of front-line team members.
• Excellent organizational and time management skills
• Excellent written skills
• Maintain a positive, can-do attitude for the management team!

What We Offer:

• Full benefits package (Health, Dental, Vision)
• Life Insurance & Long-Term Disability
• 401k with Company Match
• Industry leading Scheduling and Paid Time Off
• A supportive work environment with cross-functional training and unlimited growth opportunity
• Competitive Salary with a Bonus Plan