Automotive Claims Adjuster - Carpool Logistics : Job Details

Who are we? Carpool is a leading logistics tech platform for shipping cars. As e-commerce continues to transform the automotive landscape, including the buying and selling of cars online, our digital platform connects vehicle shippers with auto haulers. Our digital platform consolidates shipments to reduce costs, improve turnaround times, and lower emissions. With the automotive revolution underway, we serve a wide range of clients, including car manufacturers, auto dealers, auctions, and ride-hailing companies.

Who are you? If you have experience with risk management and claims administration and want to be part of one of the fastest-growing startups in Atlanta, this is an exciting opportunity to join our team. This role requires prior experience in the automotive, insurance or logistics industries to help create our comprehensive risk management strategy.

What will you do? We are seeking a highly skilled and detail-oriented Claims and Risk Manager to join our team at Carpool. The Claims and Risk Manager will oversee the carrier onboarding and management of claims related to vehicle transportation, including damage, delays, theft, and liability, ensuring that the company's interests are protected while maintaining a high level of customer satisfaction. The role involves identifying, assessing, and mitigating risks associated with the logistics of transporting vehicles.

Responsibilities:

Claims Management:

• Oversee the full lifecycle of claims, from initiation and investigation to resolution and settlement.
• Collaborate with insurance providers, customers, and third-party vendors to ensure timely and fair claims processing.
• Review and validate claim reports, including physical inspections, evidence, and documentation, to assess the validity and value of the claims.
• Negotiate settlements with insurance providers and external stakeholders.
• Maintain accurate records of claims and ensure all claims comply with company policies and legal requirements.

Insurance Coordination:

• Manage relationships with insurance brokers and providers to ensure appropriate coverage for logistics operations.
• Ensure timely renewal and adjustments to insurance policies as required by business needs.
• Review and negotiate terms, premiums, and coverage limits with insurance carriers to protect company assets.

Compliance and Reporting:

• Prepare detailed reports on claims, losses, and risk metrics for senior management and stakeholders.
• Advise senior leadership on trends, potential risks, and emerging issues that may affect operations.

Customer Interaction:

• Act as the primary point of contact for customers regarding claims and risk-related inquiries.
• Communicate effectively with customers to explain claims procedures and timelines.
• Resolve disputes and concerns regarding claims promptly, maintaining positive customer relationships.

Team Leadership and Collaboration:

• Work closely with the operations and logistics teams to assess and mitigate potential risks in daily transportation activities.
• Provide guidance and training to internal teams on claims management processes and risk avoidance strategies.
• Collaborate with the legal and finance departments to ensure consistency in risk-related decisions.

Qualifications:

Education:

• Bachelor's Degree in Business Administration, Risk Management, Insurance, or a related field (preferred).
• Professional certifications in risk management (e.g., CRM, ARM) are a plus.

Experience:

• Minimum of 2 years of experience in claims management or risk management, in the automotive logistics, transportation, or insurance industries.
• In-depth knowledge of claims processing, insurance policies, and risk management best practices.
• Experience working with automotive logistics operations and understanding of common risks related to vehicle transportation is preferred.

Skills and Abilities:

• Strong analytical and problem-solving skills with the ability to assess complex situations and find practical solutions.
• Excellent negotiation skills and the ability to interact effectively with both internal teams and external stakeholders.
• Knowledge of relevant laws, regulations, and industry standards related to automotive logistics and transportation.
• Proficiency in using claims management software, Microsoft Office Suite (Excel, Word, PowerPoint), and other risk management tools.
• Strong communication skills, both written and verbal, to effectively manage customer relations and internal reporting.

Location

• In person in Atlanta, GA ONLY

Total Compensation Package:

At Carpool Logistics, we are offering a competitive compensation package that reflects the success and expertise of our team members. The compensation framework includes a competitive base salary, bonus, and comprehensive benefits. You'll have the unique opportunity to be part of building a venture-backed business from the ground up, located in the heart of Buckhead at Atlanta Tech Village (ATV). ATV is home to a dynamic community of startups, and as a member, you'll have access to invaluable resources such as mentors and advisors. We are just getting started so the career opportunities here are limitless. If you're ready to grow with us, join our exciting journey. Carpool Logistics is proud to be an Equal Opportunity Employer.

About Carpool Logistics

Carpool is a leading logistics tech platform for shipping cars. Our platform enables multiple clients to share space on a truck, reducing costs, and minimizing environmental impact.

Carpool is a venture capital backed startup based at the Atlanta Tech Village and member of the ATDC. We were awarded with a prestigious award of Top 10 Georgia Technology Startup by Technology Association of Georgia, Atlanta's Best B2B Startup, and Top 5 Tech Startup by Built In publication. We have been selected as presenters at Venture Atlanta 2022 and have been featured by the Atlanta Business Chronicle and Hypepotamus publications.