Automotive Product Specialist - Haley Auto : Job Details

PRODUCT SPECIALIST TRAINING WILL INCLUDE: • Utilization of Customer Retention Management system (CRM) • Step by step guidance on customer interaction • Daily Tasks • Product training • Business Development Center (BDC) • Online Manufacturer Training • Knowledge on other departments within the dealership. (Service/Parts/Body Shop) • Understanding of paperwork • Importance of Customer Satisfaction Index (CSI) • Conflict resolution • Inner workings of the automobile business • Delivery process • Customer follow up process, appointments • Finance and Insurance (F&I) products • Visit other dealerships NON-NEGOTIABLE REQUIREMENTS AND STANDARDS INDIVIDUAL STANDARDS The Product Specialist Must: • Be a College Graduate with a Bachelor's degree (may be eligible in last two semesters) • Possess the character and appearance standards of your specific dealership • Maintain a positive, wholesome attitude towards life and the sales profession • Engage in some kind of self-improvement program regularly • Get along well with other employees of the dealership WORK ORGANIZATION STANDARDS The Product Specialist Must: • Know how to set objectives or quotas and how to figure a method or program of action to reach those goals • Come to work each day with a plan of work for the day • Have a positive owner-follow-up system • Ability to be openly communicate with management KNOWLEDGE STANDARDS The Product Specialist Must: v Learn why people buy and how to meet the needs of various types of customers • Know the company sales and credit policies • Have a thorough product knowledge of your own products and a general knowledge of competitive products • Follow a sales plan with every customer