Automotive Service Advisor - Jim Falk Automotive Group : Job Details

About Us:At Jim Falk Motors of Maui, we pride ourselves on providing exceptional automotive service and a superior customer experience. Nestled in the heart of Maui, our dealership is committed to excellence and ensuring every vehicle we service runs smoothly and efficiently. Join our dedicated team and be part of an organization that values integrity, professionalism, and passion for automobiles.Position Overview:We are seeking a motivated and customer-focused Automotive Service Advisor to join our dynamic team. As a Service Advisor, you will play a crucial role in managing our service department, interacting with customers, and ensuring a seamless service experience. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about the automotive industry.Key Responsibilities:

• Customer Interaction: Greet and assist customers, understanding their service needs and providing clear explanations of necessary repairs and maintenance.
• Service Management: Schedule service appointments, manage work orders, and ensure timely and accurate completion of services.
• Communication: Act as the liaison between customers and technicians, ensuring clear and effective communication throughout the service process.
• Quality Assurance: Review completed work to ensure it meets our high standards and address any customer concerns or issues promptly.
• Sales: Promote additional services and products as needed, providing customers with recommendations for maintaining and improving their vehicle's performance.

What We Offer:

• 5-Day Work Week: Enjoy a balanced work schedule with weekends off.
• Plenty of Work: Experience a steady flow of customers and a high volume of service requests, ensuring a busy and engaging work environment.
• Competitive Salary: We offer a competitive salary based on experience, with performance-based incentives.
• Professional Growth: Opportunities for ongoing training and career advancement within our growing organization.
• Supportive Team: Work with a collaborative and dedicated team committed to delivering exceptional customer service.

Qualifications:

• Experience: Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry is preferred.
• Skills: Excellent communication, organizational, and problem-solving skills.
• Knowledge: Familiarity with automotive repair processes and terminology is advantageous.
• Customer Service: Strong commitment to providing outstanding customer service and building lasting relationships with clients