Automotive Service Advisor (Roanoke) - Berglund Chrysler Jeep Dodge Ram Fiat : Job Details

Description of the Role:

The Automotive Service Advisor at Berglund Chrysler Jeep Dodge Ram Fiat in Roanoke, Virginia is responsible for providing exceptional customer service and support for all automotive service needs. This role requires strong communication skills and automotive knowledge to effectively assist customers and ensure their satisfaction.

Responsibilities:

• Interact with customers to understand their automotive service requests and provide appropriate recommendations
• Coordinate and schedule service appointments
• Prepare accurate and detailed service estimates
• Ensure timely completion of service requests and keep customers informed of any delays or changes
• Handle customer inquiries and concerns in a professional and courteous manner
• Maintain strong knowledge of automotive services, parts, and accessories

Requirements:

• Prior experience as an automotive service advisor or a similar customer service role in the automotive industry
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Proficient in computer systems and software used for automotive service management
• Ability to work effectively in a fast-paced and dynamic environment
• Valid driver's license and clean driving record

Benefits:

• Competitive compensation package
• Opportunity to work in a reputable and well-established automotive dealership
• On the job training
• Career advancement opportunities – Berglund has 10 locations
• Healthcare benefits including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid vacation and sick leave
• Employee discounts on vehicle purchases and service

About the Company:

Berglund Automotive is a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia. Dedicated to providing exceptional vehicles and service to our valued customers, we are committed to creating a positive and rewarding work environment for our employees. Join us and be part of our continued success!