Automotive Service Dispatcher - Mitchell Subaru : Job Details

Founded in 1922, the Mitchell Auto Group has excelled by providing an opportunity for individuals to turn their work ethic and positive attitude into a career. Mitchell Subaru located in Canton, CT is focused on attending to our clients needs and currently is in need of an additional member of the Service Team

Today's automobiles employ state of the art technology that requires regular maintenance, software updates and repairs to perform at the highest level.

Excellent opportunity for one results driven individual that excels at customer service looking to represent one of the fastest growing brands.

We recruit talented people who are willing to go the extra mile for our customers and who enjoy working in a friendly, fast-paced environment.

What we are looking for:

We are looking for a hard-working, enthusiastic, friendly, reliable person to be an automotive service dispatcher who will plans, organize, lead and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer

What we offer:

• Medical, Dental & Vision Insurance

• Basic Life Insurance

• 401k Retirement Plan

• Accident and Critical Illness Insurance

• Clean and professional work environment

• New store equipped with the newest technology and equipment

Responsibilities:

• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.

• Prioritizes and controls all comebacks to ensure proper and prompt attention.

• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.

• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.

• Maintains timely and professional contact with service customers.

• Prepares estimates when required.

• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

• Opens and closes repair orders.

• Ensures that technicians follow warranty material disposition procedures.

• Communicates job status with the next shift supervisor.

• Schedules maintenance for service department vehicles and equipment.

• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.

• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.

• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

Qualifications:

• Must have the ability to read and comprehend instructions and information well

• Must have a valid Driver's License and clean driving record

• Has the ability to communicate well verbally and conduct oneself responsibly at all times

• Has a professional personal appearance

• Enjoys working in a fast-paced environment

• A team player

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.