Automotive Service Dispatcher - Newport Lexus - Howard Pontiac-Gmc : Job Details

Overview

Newport Lexus is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a SERVICE SHOP DISPATCHER to work in our world class service facility. Our well organized dispatcher will be a team player distributing work to our technicians. Our Service Shop Dispatcher will be a team player the enjoys interacting with our clients and associates throughout the day.

The pay range for this position is between $20/hr. - $23/hr.

In addition to competitive pay, we offer our associates the following benefits:

* Health, Dental, Vision, Life, and Disability insurance

* 401(k) plan with company match

* Paid Time-Off

* Employee Stock Purchase Plan

* Employee Vehicle Purchase Program

* Professional work environment, with job training and advancement opportunities

Some things about the position...

* Tracks shop workload to ensure timely repairs.

* Dispatches work based on Technician's skill level and promise time to ensure vehicle is fixed correctly the first time on time. Ensures 100% customer satisfaction.

* Tracks technician productivity to ensure fair distribution of work.

* Maintains a service scheduling form (route sheet) on an accurate and continuous basis.

* Checks and monitors progress of repairs throughout the day. Notifies ASM/Managers of potential production problems.

* Maintains communication with ASM's, Management and Technicians regarding job status.

* Provides additional vehicle condition information to the technical staff as needed.

* Properly documents repair order changes.

* Ensures that the flat rate time or other required timekeeping according to the service department and/or manufacturers procedures has been met.

* Conducts all business with sincerity, honesty and genuine concern for customers.

* Books outlines on RO's as the Technician completes the job.

* Uses appropriate billing tools and follows all Manufacturer, State and Federal requirements.

* Conducts business with sincerity, honesty and genuine concern for customers.

* Tracks of all carryovers ensuring timely completion of vehicle repairs.

* Pre-schedules appointments for all special ordered parts.

* Monitors the status of special order parts on a daily basis.

* Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.

* Assists Service Management whenever necessary.

You need...

* Must have automotive service dispatcher experience.

* Understanding of the service work-flow process

* Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.

* ADP/CDK Dealer Services Experience a plus.

* Ability to work independently and be self-motivated.

* Great attitude with high-energy personality.

* Excellent customer service skills.

* Professional appearance and work ethic.

* Strong attention to detail.

* Ability to work well in a process driven environment.

* Outstanding communication skills, both verbal and written.

* High school diploma or equivalent.

* Valid driver license in the state that you will work and a good driving record.

Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity Employer.

Qualifications