Automotive Service Manager - The TKO Group : Job Details

Automotive Service ManagerNissan of Warsaw is seeking an experienced Automotive Service Manager to run our service department! We are seeking a passionate, motivated, energetic, multi-tasking, organized, personable, and hard-working experienced Service Manager with verifiable references and high CSI. We welcome career-minded applicants with 5 years of service management experience. Nissan experience is a plus. BENEFITS- Competitive pay plan - Medical, Dental & Vision Insurance - 401K with 8% company match- Paid vacation - Family owned & operated - Drug Free Work EnvironmentJOB DESCRIPTION Run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers. ESSENTIAL DUTIES Essential Duties include the following. Other duties may be assigned. - Forecasts goals and objectives for the department and strives to meet them. - Hires, trains, motivates, counsels, and monitors the performance of all service department staff. - Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. - Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. - Understands and ensures compliance with manufacturer warranty and policy procedures. - Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. - Monitors technicians' daily productivity reports and corresponding payroll records. - Establishes and maintains good working relationships with customers to encourage repeat and referral business. - Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. - Serves as liaison with factory representatives. - Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Qualifications - Minimum 3 years experience in a dealership - Prior service advisor experience - Strong Closing Skills - Strong Ethics and Values - Excellent Leadership and Communication Skills - Excellent People Skills - Must Pass Background and Drug Screen - Must have valid driver's license and pass motor vehicle record test