AV Desktop Support Specialist - US Tech Solutions : Job Details

Job Description:

• Role requiring experienced person to jump in and work with IT department.
• Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.

Responsibilities:

• Service Walk-Ups (Front-Line IT person) at IT Service Station for breakfix, resolve issues, triage incidents and requests of various IT Services.
• Service Conference Rooms (Zoom) and User Cubical for breakfix, resolve issues, triage incidents and requests of various IT Services.
• Support and handle new hire tasks, provision new systems for replacement and new hires setup.
• Assists in determining suitable software and/or hardware to meet user requirements.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses.
• Maintaining an inventory of PC hardware equipment and software programs.
• Providing relocation of PC systems as needed.
• Meeting and coordinating with other local Technology department members on product installation, training, and support.

Experience:

• Experience in supporting end-users (in person / remote) in a corporate environment.
• Knowledge of WIN 7/10.
• Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows).
• Be able to troubleshoot video conference rooms.
• Communication skills: be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts.
• Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team.
• Able to work independently as well as with a team.
• Able to lift to 40+ pounds of technical equipment.
• Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
• Knowledge of ITIL and ITSM best practices.

Skills:

• Troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows)
• Troubleshoot video conference rooms.

Education:

• 4-year college degree or relevant experience.

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.