AVP, Patient Care Services - Westchester Medical Center : Job Details

The Assistant Vice President, Patient Care Services for Charity Orange County, reporting to the Regional Vice President, is responsible for planning, organizing, evaluating and directing all aspects of the Nursing Services and other designated department functions of the hospital in accordance with, and in support of, the mission, vision and values of the Bon Secours Charity Health System, a member of Westchester Medical Center Health Network. In addition to overseeing the nursing and ancillary staff, the AVP of Patient Care Services will have responsibility for providing visionary leadership for the Orange County sites, BSCH and SACH, possess a patient and family centered care philosophy of care and is able to operationalize that philosophy in day to day work and through policy and procedures.

Responsibilities:

• Assures continuous improvement in quality of service and patient satisfaction provided in concert with the BSCHS mission, vision and values.
• Provides oversight for the assigned respective patient care services leaders, assuring accountability for the highest quality of nursing and patient care standards.
• Responsible for complaint management of patient complaints and investigations to ensure a timely resolution.
• Assures all protocols, policies, procedures and standards of practice are consistent with legal, regulatory and accreditation requirements.
• Interprets and implements policies, procedures, standards and regulations to staff, patients, medical staff and general public to create and foster a family-centered care philosophy.
• Exerts leadership and direction in assisting staff to make decisions and coordinate the overall activities of the departments.
• Directs nursing service performance improvement activities and actively participates in hospital leadership functions and designated committees, task forces and councils.
• Responsible for establishing and maintaining an effective communication system between ancillary staff, nursing and physicians.
• Develops, implements, administers, and manages nursing services budget and expense control.
• Mentors, coaches, and supervises direct reports and others within her scope to perform at the highest level of their ability.
• Demonstrates an inclusive management style that fosters transformation and confidence.
• Performs other duties as assigned.

Qualifications/Requirements:

Experience: 7 years of progressively responsible administrative or managerial nursing experience in a hospital or health care agency which must have included responsibility for nursing practice, preparing budgets and oversight of quality improvement activities.

Education: BSN required, Master's degree in nursing, nursing administration, health care or business administration, required, DNP preferred.

Licenses / Certifications: Possession of a valid license and current registration issued by the New York State Education Department as a Registered Professional Nurse.