B2B Customer Service Representative - Gardian Holdings, LLC. : Job Details

Gardian Holdings, LLC is a leading manufacturer of patented cargo securement technologies used in over the road, rail and ocean shipping. Gardian Holdings, LLC has a long history of market leading innovations in this space and is growing rapidly with its two primary products, Ty-Gard and Shock-Gard.

Shock-Gard LLC is seeking a new office team member to be part of a close working high functioning team that delivers exceptional service to our customers.

100% fully funded benefits including medical, vision, dental and 401K with employer match.

Full Time Employment

Office hours M-F: 7-4 or 8-5. Flexible.

Location: 3951 Corporate Drive, Lancaster, TX

JOB TITLE: Customer Service Representative

DEPARTMENT: Admin

REPORTS TO: Plant Manager

CLASSIFICATION: Non-Exempt

General Job Description:

The position will be responsible for managing all aspects when fulfilling a customer order in a B2B environment. This includes working with internal and external suppliers and customers to make every order a positive experience for the customer. Good organizational skills are a must. Orders will be received via electronic means and then executed upon via our internal process.

Responsibilities:

• Directly communicates with customer contacts to fulfill orders. Contact is via phone, email, and ERP order management software systems.
• Create work orders to provide to the operations team for order fulfillment.
• Generates packing lists, labels, and other shipping documentation specific to order needs.
• Communicates with internal colleagues, carriers, supplies, customers, and anyone required to meet the order requirements.
• Data entry into ERP systems.
• Other duties that may be assigned.

Skills, Knowledge and Experience:

• Minimum 2 years of experience in customer service in B2B positions.
• Direct customer interaction experience.
• Proficiency in Microsoft Office required. Proficient in general computer skills.
• Excellent writing skills including construction of emails.
• Strong attention to details and time management skills.
• Positive attitude with excellent teamwork, interpersonal, self-motivation and communication skills required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Periods of standing/walking/sitting.
• Occasionally work near moving mechanical parts.
• Occasional loud noise.
• Occasional varying environmental temperature changes.

PAY AND BENEFITS:

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Health insurance, Life insurance, Paid time off, and Vision insurance. All benefits are paid 100% for the employee.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.