Bakery Retail - Prasek's Family Smokehouse : Job Details

Personal Qualities - Positive, self-motivated and self-driven attitude with a strong passion to succeed and improve- Strong interpersonal skills with the ability to listen to, communicate with and understand customers, Team Players, and others- Possess the desire and ability to sell and have a passion for customer service- Detail OrientedCustomer Service Team Player's Mission Effectively carry out Prasek's mission by actively serving customers and working with and carry out the tasks delegated by the Bakery Manager. Essential Functions - Present a positive, professional, image to every customer, whether in person or over the phone- Greet every customer who walks up to the counter- Accurately take orders in a friendly, helpful manner, whether in person or over the phone- Promptly assemble orders as requested by customers- Promote Prasek's products and specials through suggestive selling- Answer customer phone calls for bakery department according to Prasek's Standards of Operations procedures- Maintain adequate inventory of items in bakery case and use proper rotation procedures when stocking- Maintain adequate inventory of bakery supplies such as bags, boxes, etc.- Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Manager on duty if necessary - Practice good personal hygiene and sanitation procedures- Maintain cleanliness and sanitation standards in all areas of the bakery (food preparation, storage and assembly)- Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist - Ensure that all equipment, tubs and utensils are properly cleaned, sanitized and stored- Perform all job duties in a safe manner- Operate equipment used in the bakery according to proper procedures and notify Management of needed equipment repairs- Notify the Manager on duty of any unsafe conditions or safety violations- Abide by all company policies and procedures as detailed in the Prasek's Hillje Smokehouse Team Player Handbook and Operating ManualsRequirementsEducation, Knowledge and Experience - Previous experience in customer service preferred- Basic knowledge of technologically based equipment - Ability to understand and use all needed equipment and machinery- Possess an overall knowledge of bakery and value added products, i.e., quality, ingredients, production processes, preparation methods, storage methods and uses - Possess a knowledge of quality baked goods, safety, merchandising and marketing, and selling Physical and Other Requirements - Must be 18 years of age or older- Must be able to lift and carry 60 pounds - Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side-to-side for an extended period of time- Must be able to move safely around equipment and possess dexterity in hands and fingers - As dictated by business and need, must be able to work extended hours and a varying work schedule