Bank Operations Specialist - Chello : Job Details

The Analyst, Bank Operations is a member of the Chello Bank Operations team and is responsible for providing functional area support to Chello's banking operations. This role will support the daily operations of the bank by performing various support, customer service, and technical tasks. This role ensures that all banking procedures comply with regulations, policies and standards while maintaining an excellent customer experience. This position will work on-site and is based in our offices in Charlotte, North Carolina.

MAIN DUTIES & RESPONSIBILITIES

Transaction Processing:

• Process deposits, withdrawals, transfers, and account reconciliations accurately and efficiently.
• Process loan applications, payments, and customer onboarding.

Customer Service:

• Respond to customer inquiries related to account services, statements, and transactions.
• Assist in professionally resolving complaints or discrepancies.
• Provide support for account setup, modifications, and closures.

Compliance and Risk Management:

• Adhere to all banking regulations, policies, and procedures.
• Assist in auditing and compliance reviews.
• Identify and escalate suspicious or fraudulent activities.

Administrative Support:

• Maintain accurate records and documentation.
• Prepare reports for management related to operational activities.
• Coordinate with internal teams to streamline processes and resolve issues.

Technical Operations:

• Utilize banking software and systems for daily operations.
• Perform troubleshooting for operational and system issues.

MINIMUM REQUIREMENTS:

• Bachelor's degree in finance, business administration, or related field.
• Experience in a transactional or retail banking role within the financial services industry is highly desirable. Experience in banking operations preferred.
• Minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge skills, and abilities.
• Proficiency in Microsoft Office Suite and banking software systems.
• Knowledge of regulatory compliance (e.g., KYC, KYB, CIP, AML, OFAC) is a plus.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with a high degree of accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Team player with a proactive and customer-focused approach.