Banking Associate (Parkchester) 30 Hours - TD : Job Details

Banking Associate (Parkchester) 30 Hours

Work Location: Bronx, New York, United States of America

Hours: 30

Pay Details: $23.75 - $31.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Line of Business: Personal & Commercial Banking

Job Description:

The Banking Associate is a professional in banking, plays a key role in delivering TD's Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.

Depth & Scope:

• Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services.
• Delivers end-to-end advice customers expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations.
• Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance.
• Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member.
• Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs.
• Services the customer, on both the teller line and platform as needed.
• Connects with customers, provides financial advice, and deepens relationships through lead management activities.

Education & Experience:

• High school diploma or GED.
• 1 year experience working with customers in any capacity.
• Demonstrated Customer Service skills preferred.
• Ability to work during operating hours to include evenings, weekends, and holidays as scheduled.
• Teller experience preferred.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.

Customer Accountabilities:

• Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products.
• Establishes and nurtures customer relationships by actively listening to customer needs.
• Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings.
• Engages in lobby leadership and represents the first point of contact for customer inquiries.
• Ensures tasks are performed within established policy and procedures.

Employee/Team Accountabilities:

• Contributes to a positive work environment by aligning to TD Model, Brand and Culture.
• Acts as a brand champion both internally and externally.
• Collaborates with team members in contributing to the success of the team and organization.

Physical Requirements:

• Domestic Travel – Occasional
• Performing sedentary work – Continuous
• Standing – Frequent
• Walking – Frequent

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses.

Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.

Additional Information:We're delighted that you're considering building a career with TD. We're committed to providing the support our colleagues need to thrive both at work and at home.

AccommodationIf you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.