Banquet Houseperson - Cangrade : Job Details

Hospitality / Hotel/Resort / Banquet Services Summary Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment. Services guests in a professional and courteous manner at all banquet functions. Sets up and tears down banquet equipment, glassware, linen, tables and chairs for banquet functions and meetings. Assists guests with all needs for meetings and conferences. Attends banquet functions during specified break times to ensure proper maintenance/cleanliness of banquet rooms during events. Daily cleaning of banquet event space and banquet equipment. Duties and Responsibilities SKILLS:We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your performance in order to provide a Four Diamond level of service for all guests each and every day. Must be able to read Banquet Event Orders for instructions to set up and service banquet events. Must have previous experience working with the public and acquired strong customer service skills with a friendly, welcoming attitude. Must be able to interact with guests.Responsibilities include, but are never limited to:Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.Recognize the importance of literature, humor, music, science, theatre and culinary arts in making theWit more experience than hotel.Represent the hotel in a positive manner at all times.Have knowledge of banquet event and conference sets and be able to follow verbal and written instructions.Able to set tables, chairs, linen and equipment for events in accordance with standards and instructions.Cleaning meeting spaces, organizing storage, maintaining banquet equipment.Be able to learn Standard Operating Procedures and use them in daily work.Answer guest inquiries and execute guest requests regarding events being set or serviced.Maintain strong guest service skills by being knowledgeable of all banquet functions in order to provide our guests with outstanding service.Able to work quickly to provide guests with timely and efficient service.Process all guest orders/requests so guests are serviced in the most timely and accurate method possible.Be able to communicate necessary information to associates and management in order to enhance department operations and guest service.Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.Lead theWit experience as instructed by the hotel leaders.ADDITIONAL QUALIFICATIONS:Communicate in the primary language of the hotel.Show off the proper uniform/dress at all times and be well groomed.Be flexible since you are running a 24/7 hotel operation.Must be able to lift and carry thirty pounds. About the Company A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards. #J-18808-Ljbffr