ServiceDesk role - Futran Tech Solutions Pvt. : Job Details

ServiceDesk role Location : Seattle, WA(Onsite Role) Contract Position Job description Essential Job Functions

• Provide solid technical support and great customer service to endusers
• Research find and apply appropriate solutions to a vast array of technical issues
• Build and configure workstations and laptops
• Support IT Team in project related work
• Occasionally provide support during offhours oncall support or work additional hours as needed

Education and Experience

• A Technical Degree or at least four years of related field experience
• At least 3 years supporting user operating systems including Windows 10 and Mac OS
• Solid understanding of all Microsoft Office products O365 suite Teams OneDrive OneNote etc
• General knowledge of how a network works in an enterprise environment Working knowledge of TCPIP as well as DNS and DHCP services
• General knowledge of network security best practices
• Experience using OS deployment tool such as Automox Intune EndPoint Manager JamF or SSCM
• An understanding of Windows Servers and Virtual machine concepts and the ability to assist in troubleshooting problems that could be a result of server issues
• Experience with Active Directory Administration in an enterprise environment
• Proficiencies Required
• Excellent interpersonal and communication skills
• Excellent customer service skills with strong focus on customer satisfaction
• Comfortable resolving issues in multicultural environment
• Ability to think on your feet and adapt to changing priorities
• Multitasking must be able to work and track progress on several projects simultaneously
• Strong drive for personal and professional growth and development
• Detail oriented with excellent organization skills
• Must be able to maintain confidentiality of sensitive information
• Excellent follow up skills proactive approach to customer service
• Works collaboratively with team and across all functional areas of the organization
• Possess a strong work ethic
• Skilled at developing documentation both for endusers and other members of the technical team
• Experience developing and delivering enduser training sessions on technology tools

Skills Service Desk