BDC REPRESENTATIVE - Stivers Ford : Job Details

Business Development Center RepresentativeThe Business Development Center Representative (BDC Rep) handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, overdue service clients; Special Order Parts (SOP) notifications; we owes scheduling calls and any additional outbound calls requested by management.The BDC Rep must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the BDC Rep must display great work ethics, project a can do attitude in the face of change, enjoy conducting outbound telephone calls with enthusiasm and support the goals and vision of the team.RESPONSIBILITIESManages all incoming service appointment queries (either phone/text/e-mail) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.Responses (word tracks) in order to accurately answer all guest's questionsKeep current with service specials, all direct mail pieces, and recall notices from the manufacturer.Transfer phone calls to Service AdvisorsThe ability to work flexible hours, to possibly include weekendsBeing punctual to work and when returning from lunch and break with a full adherence to set schedule.Following the Client Care Center Policies and Procedures manual.Performs other duties as assignedQUALIFICATIONSPrevious experience in a similar position (administrative, clerical, call center, customer service, etc.) preferredProficient operational software techniques for DMS, Service CRM and any additional dealer-specific software.Working knowledge of the industryHelpful attitude and friendly demeanorHighly professional and dependableExcellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stressStrong organizational and time management skillsExcellent telephone skillsStrong computer and internet skillsBENEFITSCompetitive PayPaid Time Off (PTO) after one year of employment401(k)Medical InsuranceDental InsuranceLife InsuranceExcellent Advancement Opportunities