Bellman - Starting at $20.34 - del Lago Resort Casino : Job Details

Description

POSITION SUMMARYResponsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable with old world hospitality with charm.

GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this class and are not all- inclusive:

+ Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise

+ Recognize all returning and VIP guests and welcome them back. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name

+ Make deliveries to guest rooms as instructed

+ Store and retrieve luggage and other objects for guests

+ Required to be aware of daily hotel activities, group, and VIP arrivals

+ Communicate special guest requests to the Front Office Shift Manager

+ Ensure the lobby, bell closet and work areas as well as departmental equipment are clean, and presentable at all times

+ Communicate needs to the Front Office Shift Manager

+ Provide assistance to all guests in need

+ Provide assistance to all guests with information requested and directions

+ Escort the guest whenever possible

WORKING CONDITIONSMust have ability to:

+ Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties including but not limited entering and exiting vehicles

+ Must be able to multitask, talk and listen simultaneously while guests are present in the lobby

+ Ability to work well under pressure and perform during emergency situations

+ Ability to regularly lift luggage and objects up to 50lbs.

+ Communicate effectively with all levels of Team Members, guests, and outside contacts

+ Work long hours, including nights, weekends, and holidays

JOB QUALIFICATIONSHigh School diploma, general education degree or international equivalent required. Previous guest service, front door or bell service experience in a luxury property preferred. Previous customer service experience preferred.

REGULATORY AND COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

+ Attend required training sessions offered by the casino

+ Obtain required licenses

+ Perform the duties described in compliance with local laws and regulations

+ Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco

+ Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Members department

+ Adhere to Internal Control Procedures and Policies

+ Report illegal activity to Security or the appropriate levels of Management

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