Beyond the Meter Customer Service Manager - Gvec : Job Details

GVEC is looking to hire you for the position of Beyond the Meter (BTM) Customer Service Manager to deliver the unexpected with a willingness to continuously develop yourself, your department, and our organization. As a Beyond the Meter Customer Service Manager, you will help support and lead our BTM Customer Service department and foster positive relationships with our customers. Our BTM department is responsible for handling all HVAC, electrician services and renewable energy jobs.

How You'll Help

• Oversee and manage daily office operations
• Elevate the BTM Customer Service team through impactful coaching and constructive feedback
• Engage with customers daily to ensure they receive top-notch services through efficient dispatching and scheduling
• Collaborate with Service Department to address and resolve all customer needs on time
• Manage accounts receivable and cash handling procedures
• Lead the team to achieve exceptional performance and consistently meet benchmark goals
• Authorize and manage accurate time entry of staff
• Perform all other duties as assigned

Experience/Skills You'll Need

• Bachelor's degree or equivalent experience in Customer Service
• Experience with Service Titan or similar field service management system
• Proficient in Microsoft Office Suite
• Exceptional critical thinking skills that drive innovative problem-solving approaches
• Analytical and data-driven
• Expertise in developing, evaluating and refining training programs to enhance team performance
• Excellent verbal and written communication skills with the ability to convey information clearly and confidently
• Excellent problem-solving abilities, with a proactive approach to troubleshooting and resolving issues independently
• Demonstrated ability to effectively evaluate and manage conflicting priorities in a fast-paced, high-growth environment
• Self-motivated individual with a strong work ethic. Able to work independently with an impeccable sense of integrity
• Team player with the resolve to provide and take constructive criticism that helps evolve the team
• Willingness to be available and support all departments as needed, demonstrating flexibility and a a team-oriented mindset
• Contribute to team effort by building relationships with staff and collaborating to create results