BHI Intake Navigator - Parkview Health : Job Details

Parkview Health·PBH IntakeFort Wayne,INAdministrative ClericalWork Location:PDC/Access CenterBenefit Eligible:Full Time Benefit EligibleHours/Week:40Req #177557Days,Monday-Friday 8:30-5:00Weekends?NoJob Summary: Behavioral Health Intake NavigatorWorks under the Behavioral Health Central Intake Supervisor to process intakes for behavioral health services. Key responsibilities include:Client Interviews & Documentation: Conducts detailed interviews to gather demographic, insurance, and medical information, including mental health and substance use history. Accurately documents interactions in client records.Client Navigation & Scheduling: Directs clients to appropriate providers based on service needs, insurance, and medical history. Schedules initial assessments and coordinates interpreter services as needed.Referral Processing & Eligibility: Manages referrals from internal and external sources (e.g., DCS, courts) and determines client eligibility based on treatment recommendations, insurance, and location.Authorization Coordination: Ensures service authorizations are obtained and maintained throughout the care episode.Crisis & Community Coordination: Coordinates with DCS and updates the Medicaid Rehab Option (MRO) as needed. Tracks admissions for group homes and schedules assessments.Team Communication & Standards: Acts as a central contact among referral sources, care teams, and patients, ensuring high service quality in alignment with Parkview's Standards of Behavior.Qualifications:Education: High school diploma or GED required.Experience: Minimum two years in a hospital access or mental health navigation setting; mental health or substance abuse experience preferred.Skills: Proficiency in Microsoft Office Suite preferred, strong verbal and written communication skills, and knowledge of federal and state regulations.Other Requirements: Must pass a DCS background check, work well independently, and uphold certification requirements based on the position.