BILINGUAL BILLING SPECIALIST - Kelly Services : Job Details

Kelly's client, a powerful planning solution company, is looking for a remote Bilingual Billing Specialist with experience working in SaaS environment for a 3 - 6 month temporary assignment. The Bilingual Billing Specialistmust reside in Ontario or Quebec:

• Process billing runs daily to invoice our Enterprise customers (Software, SaaS, Services, Hardware) via Billing Operations and SuiteBilling
• Partner with internal stakeholders and manage customer relationships (via SFDC cases) to research and resolve issues concerning outstanding receivables and invoice disputes
• Process customer invoices, credit memos and refunds
• Provide direction on invoicing-related issues. Resolve customer inquiries and escalations in a timely and efficient manner
• Cross trains on all AR functions
• Be a subject matter expert on billing within our ERP infrastructure (NetSuite and serve as liaison between key internal stakeholders
• Assist customers and Customer Service Reps with questions and resolve invoice issues
• Process and investigate chargebacks
• Support audit requests
• Participate in ad hoc or special projects as required.

Requirements:

• Bachelors Degree in Accounting or related field, or equivalent
• Fluency in English and French Language required
• 7 years of experience in billing and customer service background
• Prior software billing experience with NetSuite, Salesforce, Oracle, to maximize automation and efficiency
• Ability to work independently, with minimal supervision
• Analytical and problem-solving skills
• Intermediate level Excel (pivot tables, v-lookups and macros)
• Excellent interpersonal communication skills, both written and verbal, with the ability to interact with a variety of functions across the organization
• Experience with international accounting operations a plus

Perks:

• 3 - 6 month temporary assignment, potential to go longer
• Pay rate ranges from $40.00 to $50.00 per hour plus 4% vacation pay, paid weekly
• Get access to the Kelly Learning Centre and upgrade your skills

Why Kelly?As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.About KellyAt Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.Looking for more? Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on Facebook, LinkedIn& Twitter, or visit kellyservices.ca.Kelly Services (Canada) Ltd. is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, were obsessed with where it can take you. To us, its about more than simply accepting your next job opportunity. Its the fuel that powers every next step of your life. Its the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifejust ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.