Bilingual Customer Service Representative - Home Health Care Scheduling - Onin Staffing : Job Details

Position: Bilingual Customer Service Representative - Home Health Care Scheduling

About Us: We are a dedicated home health care service provider committed to delivering exceptional care to our clients. We believe in creating a supportive and welcoming environment for both our clients and our employees. We are currently looking for a passionate and skilled Bilingual Customer Service Representative to join our team and manage scheduling for our home health care services.

Position Summary: As a Bilingual Customer Service Representative, you will play a crucial role in our organization by scheduling appointments and managing client care schedules. You will be responsible for communicating with clients, caregivers, and other team members in both English and Spanish, ensuring that all parties are well-informed and that scheduling runs smoothly.

Key Responsibilities:

• Schedule and manage appointments for home health care services in a timely and efficient manner.
• Communicate effectively with clients and caregivers in both English and Spanish.
• Provide exceptional customer service, addressing client inquiries and resolving scheduling conflicts.
• Maintain accurate and up-to-date records of client appointments and care schedules.
• Coordinate with other team members to ensure seamless delivery of services.
• Handle any urgent scheduling changes or emergencies with professionalism and promptness.

Qualifications:

• Excellent written and verbal communication skills in both English and Spanish.
• Previous experience in customer service, scheduling, or a related field.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using scheduling software and other office tools.
• Empathy and a passion for helping others.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company.
• A supportive and inclusive work environment.

The chance to make a meaningful impact in the lives of our clients.