Bilingual Customer Service Representative (Hybrid) - Conduent Business Solutions of Puerto Rico : Job Details

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Bilingual Customer Service Representative (Hybrid)

Conduent Business Services – This is a Hybrid position. New Hires must be within commutable distance from Guaynabo , and at least one week of on-the-job training will be provided on-site.

Starting pay is $13.67 an hour. 

There are plenty of growth opportunities within the healthcare team! 

Health benefits for you and your family including medical, dental, and vision. 

Paid time off.  

Hours of Operation: M-Sun 8am-8pm EST

Production Schedules will be given during training and must be flexible during operating hours.  

Would you enjoy being part of a team that makes a difference in people's lives? 

Do you love helping people solve complex problems and delivering solutions? 

Join our Customer Experience team! 

About the Bilingual Healthcare Customer Service Representative (Hybrid) role: 

As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.  

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success. 

A few of the questions you may receive as a healthcare call center advocate are the following: 

Can you please help place a refill of my prescriptions? 

Do you know the tracking details on my order? 

Requirements 

We're looking for people with a passion for helping others, natural empathy and the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have: 

Reside within commutable distance to Guaynabo, Puerto Rico and comply with working on-site during on the job training and whenever requested.

100% attendance in training. No time can be missed during our training period if given a position. 

Excellent communication skills 

Ability to Type 25WPM 

Internet Speed of 25 download, 10 upload

Keyboarding and software proficiency 

Great problem-solving skills 

Ability to effectively multi-task 

High school diploma, GED or college degree 

Ability to successfully complete a mandatory paid training program 

Successful completion of background check is required for this position 

Distraction Free Workspace

We will provide you with a computer and equipment 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.