Bilingual Customer Service Representative - Society Hill - CareSouth Carolina : Job Details

DescriptionJob Description Responsible for answering the phones, scheduling appointment, taking medication refill requests, taking phone messages in a clear concise and complete manner and transferring calls when appropriate to the sites and emergency calls to the Call Center nurses, also updating patients demographic information with each call. The duties include:

• Patient & Employee Relationships: Interact with patients and employees in a respectful and confidential manner consistent with the mission and values of CareSouth Carolina.
• Greeting: Performs the greeting of patients and other callers in a respectful and compassionate manner.
• Answering Phones route calls taking messages in a clear, concise and complete manner promptly and courteously in accordance with CareSouth Carolina procedures.
• Appointment Scheduling - Re/scheduling: Schedule and rescheduling appointment for patient accordance with existing CareSouth Carolina procedures.
• Protected Health information Confidentiality: Maintains compliance with all relevant confidentiality standards including CareSouth Carolina procedures, HIPAA, JCAHO accreditation standards.
• Teamwork: Promotes teamwork within the Call Center and Harmony with the team.

Education and Experience

• High school diploma or equivalent
• Three (3) to five (5) years' experience in field or related field
• MUST BE FLUENT IN SPANISH(VERBAL AND WRITTEN)

Hours Full Time, 40 Hours, Monday-Friday, 7:30 a.m.-4:00 p.m. or 9:30 a.m.-6:00 p.m. Location Society Hill, SC CareSouth Carolina is committed to providing equal employment opportunities to all. We seek to have a diverse, inclusive workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability, or veteran status.