Bilingual Float Patient Service Representative - Carolina Health Centers : Job Details

Description:This is a full time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.Bilingual in Spanish is required.DescriptionThe Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication.Additional Details:QualificationsHigh school diploma or equivalentWork Experience and SkillsBilingual in Spanish is requiredKnowledgeable of medical terminology preferredExcellent verbal and written communication skillsCurrent computer skillsAbility to establish and promote positive interpersonal relationshipsExcellent organization skillsCultural awareness and appreciation for differencesAbility to demonstrate excellent customer service and strong cultural competencyAbility to adhere to strict confidentiality guidelinesGood interpersonal, organizational, and computer skills requiredTeamwork orientedAble to take and follow through with delegated tasks sand accountabilityResourcefulness in problem solvingBeginner to intermediate proficiency in Microsoft applications: Excel, Outlook, PowerPoint, WordRequirements:Duties and ResponsibilitiesCustomer Service:Answers the telephone with the standard greeting and a smile in a timely mannerTreat Every Patient with Care and CourtesyMaintain a well-kept lobby and work spaceUnderstand, abide by, and be able to explain HIPAA to patients as neededRespond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient's needs and expectationsEnsure patients understand the services we provide and the benefits of choosing us as their medical homeCheck In:Acknowledge Patients in the PM system Upon ArrivalArrive Patients in EHR and enter location (Waiting Room)Verify Demographics (mailing address, telephone number, responsible party)Input Insurance or Sliding Fee informationCollect Co-Pays & Post & Balance PaymentsUpdate Patient paperwork annually (HIPAA, Registration, RX consent)Run Medicaid to verify eligibility dailyCheck-Out:Print Patient Clinical SummarySchedule any Follow-up VisitsCheck patients out in the PM system and EHR upon departureOther Procedures:Count Cash Box and log in the amount in the box at the beginning and end of each shiftRun an Acknowledged Patient Report, match encounters against the report & document any missing encountersConduct Appointment Phone Call RemindersBuild New Patient AccountsScan & appropriately file Patient DocumentsNavigate through EMR System to print records, identify meds, referrals, lab results, etc.Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)Identify and manage tasks in the EMR platformDistribute & Sort Mail & Courier ItemsDistribute medications delivered through the courier to patients & collect payment on those medicationsSign out prescriptions for controlled substances to patientsResponds to tasks from the patient portal as required in a timely mannerCapable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)Operate Copier for Office Copies, Fax, and ScanningCapable of operating the Credit Card EquipmentOperate the Postage MachineSalary:Starting at $16.42/hourAll employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honestly, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.