Billing and Collections Manager - Frontier Waste Solutions : Job Details

POSITION SUMMARY Responsible for supervising billing and collections personnel and monitoring their performance while ensuring billing, the recording of customer payments, and the collection of accounts receivable are completed on a timely and accurate basis while maintianing excellent service to our customers. ESSENTIAL DUTIES & RESONSIBLITIES •Develop billing and collections procedures, policies, and standards •Protect customer information by keeping all information confidential •Demonstrate the ability to coach and improve performance •Ensure our invoices are processed correctly and issued to our customers on a timely basis •Establishing and maintaining a positive, customer-centric culture •Update knowledge by training and educational opportunities •Manage difficult billing and collections issues, respond promptly to customer and internal needs •Periodically review accounts receivable with the region controller and set up procedures to Collect outstanding invoices •Monitor the posting and recording of customer payments and transaction related to accounts receivable •Research and resolve customer's account discrepancies •Create invoices according to company practices; submits invoices to customers •Draft correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent customers to request payment •Create reports regarding the current status of customer accounts as requested •Delegate administrative tasks, such as preparing invoices, sending bill reminders, filing paperwork, and contacting customers to discuss their accounts •Perform and delegate other related duties as assigned MINIMUM QUALIFCATIONS •At least 3 years of related experience required •Strong verbal and written communication skills •Strong organizational skills and attention to detail •Excellent knowledge of management methods and techniques •Ability to lead dedicated group of individuals to achieve company goals •Ability to manage and lead in a fast-paced environment •Ability to anticipate work needs and interact professionally with customers PHYSICAL REQUIREMENTS •Prolonged periods sitting at desk and working on computer •Must be able to lift up to 15 pounds at times EDUCATION •High school diploma or equivalent required •Associates or Bachelors degree in Accounting preferred but not required LICENSE AND CERTIFICATIONS •None required