Billing Associate - Washington Suburban Sanitary Commission : Job Details

Position InformationFunctional TitleBilling AssociateRecruitment Category TypeStandardFunctional CategoryCustomer ServiceGradeUO.08FLSA StatusNon-ExemptRequisition Number25-0111Number of Vacancies1Job LevelNon-ManagementJob CodeN/AJob Description SummaryOrganization NameBilling & Revenue ProtectionReports toSupervisor, Billing & Revenue ProtectionFull or Part TimeFull TimeIf Part Time how many hours per weekRegular or TemporaryRegularPosition End Date (if temporary)Work ScheduleM-F 8:00am – 5:00pm, with additional hours as needed.Position LocationLaurelPosition Summary InformationGeneral SummaryTheBilling Associateis responsible for investigating and performing in-depth analysis and research. Processes and responds to a various routine and moderately complex billing adjustments, inquiries, and routine correspondence.Essential FunctionsAnalyzes and processes work orders and field activities, such as in-house review, repair work, final readings, true readings, meter changes, turn-ons, turn-offs, check readings, reset/sticker remotes, and inspections to ensure timely and accurate billing of accountsReviews demolition requests and coordinates compliance activities with regulatory services, utility services, billing and revenue protection and plumbers prior to issuing demolition letters to county agencies and customersAnalyzes new meter and sub-meter installation requests and generates new meter install work orders, ensuring permits and inspection requirements have been met, meter size and location are correct, WHC / SHC are assigned to contract and released for service, and addresses are correct, including lot/block legal description and plumber information and permit issues resolved with permits servicesCollects customer bills and various reports from the print shop and information technologyReviews and processes refund requestsResearches accounts and performs quality assurance review of certain customer bills to interpret payment history, adjustments, and activity such as name changes and final billsAnalyzes and responds to routine correspondence and phone calls about various customer account issues such as payment arrangements, account maintenance fees, and bank errorsRefers meter leaks, dangerous areas, and problems requiring immediate attention to emergency services and follows-up to ensure activities are updated in the appropriate systemsServes as a liaison between the Prince George's County Office of Code Enforcement, WSSC Water General Counsel's Office, customer service, utility services and IT in the processing of various county requestsSchedules field inspections, investigations and additional field activities to resolve problems or discrepancies processed on accounts and follows up to ensure accounts bill accuratelyOther FunctionsProvides training to employees, temporary staff and interns as neededMaintains routine alphabetical and/or chronological files and/or recordsCoordinates with records management and compliance prior to sending files off-site for storageProvides switchboard coverage as neededAnalyzes, reviews, and processes E-Z Pay applications for internal customers, automatic debit payments, debit requests and investigates and responds to general E-Z Pay inquiriesProcures office supplies for billing & revenue protection divisionPerforms other related duties as assignedWork Environment And Physical DemandsWork is performed in a standard office environment.Required Knowledge, Skills, And AbilitiesAbility to gain and maintain thorough knowledge of CSIS and MMIS database systemsProficient in the use Microsoft Word and ExcelGood knowledge of business writing and math, for preparation of letters, memorandum and other documentsGood customer service and interpersonal communication skillsGood knowledge of office policies, procedures and regulationsAbility to adapt to frequent changes in the processing of daily workAbility to perform fact-gathering and data manipulation to develop and compile various reportsAbility to analyze problems independently and take appropriate action within policy guidelinesMinimum Education, Experience RequirementsHigh School diploma or equivalent3+ years' customer service or administrative experience that involved use of business software and information systemsAdditional RequirementsCompletion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafterEmployees must be able to work rotating shifts, primary workplace or remotely/telework, including weekends, holidays and mandated overtime as part of a 24×7×365 operationPreferencesBachelor's degree in business, public administration, or related disciplineCall center customer service experience with greater preference for water and wastewater utility environmentSalary$25.77 - $43.80Posting Detail InformationEEO StatementAN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYERIt is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.Close Date12/02/2024Open Until FilledNoSpecial Instructions to ApplicantsAdditional InformationAll applicants selected will be subject to drug screening and a background check/verification.Eligible applicants will be released for consideration after 11/25/24.Supplemental QuestionsRequired fields are indicated with an asterisk (*).Do you have a High School diploma or equivalent?YesNoAre you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?YesNoWill you, now or in the future, require sponsorship for employment visa status?YesNoApplicant DocumentsRequired DocumentsResumeOptional Documents