- Title: Billing Specialist
- Position Type: Contract position for 6 Months, possible extension or conversion into permanent (based on performance)
- Location: Charlotte, NC 28277
- Start Date - ASAP
- Work Schedule - Monday to Friday, 8 AM - 4 PM
Additional Details: The ideal candidate must have basic to proficient Excel experience and MS office applications knowledge in general. As a Billing Specialist, you will be responsible for reviewing and analyzing carrier freight bills, proactively resolving potential errors and duplicate billing, and facilitating the billing of orders to customers. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. What your day-to-day will look like: • Communicate with internal and external sources to resolve open tasks; maintain quality and service levels when working with clients • Ensure issues are addressed immediately and appropriate parties are informed for proper resolution • Make customer satisfaction the primary driver for successful quality processes with internal and external teams • Develop a working understanding of the internal technologies required for daily functions • Communicate with various internal company departments to address problems preventing orders from billing to a customer • Partner with transportation providers to secure required documentation for customer billing • Facilitate and improve the efficiency of the current billing cycle time from carrier freight bill to client payment; continuously seek opportunities to improve current processes What you'll need to excel: At a minimum, you'll need: • 1 year of experience in audit, accounts receivable, accounts payable, load planning or transportation/logistics It'd be great if you also have: • Associate degree in Business or Transportation/Logistics, or the equivalent combination of education and experience • Experience with Microsoft Office • Strong problem-solving skills • Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for intended audience
