BIOS Support Specialist - McAllister Towing : Job Details

Job DescriptionMcAllister Towing has provided superior tugboat service to New York Harbor since 1864, when Captain James McAllister, great-grandfather to current president Brian Buckley McAllister, bought his first sail lighter to carry cargo from Manhattan to Brooklyn. Today, McAllister's tugs provide a wide variety of services to the busy ports of New York and New Jersey, serving the most concentrated and affluent consumer market in the world and handling a significant part of the 16 million tons of cargo that passes through the port every year. In addition to ship docking services and general harbor assist work, New York based tugs are regularly employed in offshore towing along the entire East Coast. McAllister is proud of its long history in New York Harbor and continues to provide its clients and customers with the highest quality service. McAllister Towing is looking for a BIOS Support Specialist. Duties and responsibilities are outlined below: Reports to: BIOS DirectorSupervises: This role has no direct reports. Description of Duties: This position provides support for HELM and other operations systems to accounting, sales, operations, and compliance personnel (e.g. General Managers, Payroll Managers, Dispatchers, etc.) by:

• Providing user training and support for operations systems.
• Deploying customer and customer deal updates to HELM to ensure the proper creation and processing of invoices.
• Performing quality assurance tasks across HELM data (e.g. Customer, Billing, Personnel, Rest Time, etc.)
  • Identifying suspect data; investigating and correcting confirmed erroneous data.
  • Periodically reviewing current and old deals.
• Supporting BIOS Director with operations system upgrades and functional improvement deployments.
• Working with BIOS team to support and cross train to offer flexibility and back up for vacations.

Cross department communication and working with senior management is essential for the position.Minimum Requirements:

• Experience and expertise in MS Office suite specifically MS Excel.
• Understanding data integrity and ability to learn data quality processes.
• Ability to work in a team environment.
• Strong quantitative, interpersonal and communication skills.
• Experience in maritime systems and applications a plus.
• Knowledge of HELM Operations platform a plus.

Physical Requirements:

• Ability to operate a computer terminal, telephones, and standard office equipment.

Salary: Annual ($80,000.00 - $90,000.00) FLSA Status: Administrative Exempt*This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors. Equal Employment Opportunity Employer:We are an Equal Employment Opportunity ( EEO ) Employer.It has been and will continue to be a fundamental policy of McAllister Towing not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.