BMV Customer Service Representative 2 - State of Indiana : Job Details

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don't just talk about diversity and inclusion-we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees.

The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

* Invest in our employees

* Engage our customers

* Provide sustainable systems

* Embrace product innovation

Role Overview:

Customer Service Representative 2s are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role, you will evaluate the customer's knowledge and ability to adhere to traffic laws calmly and patiently manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers in a fast-paced and highly stimulated environment.

Salary Statement:

The salary for this position traditionally starts at $31,668.00.

A Day in the Life:

The essential functions of this role are as follows:

* Administer skills tests and evaluate driving skills

* Assist customers with vehicle/watercraft titles and registration needs

* Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles

* Attend training classes and/or take certification tests as required

* Maintain privacy of customer and all related records

* Substitute for Customer Service Representatives as needed

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

You must meet the following requirement to be considered for employment:

* High school diploma or equivalent

* Must be 21 years of age or older

* Must possess a valid driver's license for at least the preceding 12 month period

* Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

* Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

* Customer service experience

* Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.

* Must be familiar with the operations of all types of motor vehicles

* Working knowledge of Indiana driving laws

* Top-notch communication skills

* A high level of critical thinking and the ability to troubleshoot

* Ability to process cash and card transactions

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

* Three (3) medical plan options (including RX coverage) as well as vision and dental plans

* Wellness Rewards Program: Complete wellness activities to earn gift card rewards

* Health savings account, which includes bi-weekly state contribution

* Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

* Deferred compensation 457B account (similar to 401k plan) with employer match

* Two (2) fully-funded pension plan options

* A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

* 150 hours of paid new parent leave

* Up to 15 hours of paid community service leave

* Combined 180 hours of paid vacation, personal, and sick leave time off

* 12 paid holidays, 14 on election years

* Education Reimbursement Program

* Group life insurance

* Referral Bonus program

* Employee assistance program that allows for covered behavioral health visits

* Qualified employer for the Public Service Loan Forgiveness Program

* Free Parking for most positions

* Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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