Job Summary:
BOX OFFICE AGENTLocation: Tacoma, Washington
Division: Ticketmaster NA (Support & Ops)
Line Manager: Box Office Manager
Contract Terms: Seasonal/Casual, part-time casual position
THE TEAMWe're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster haschanged the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're notjust selling tickets (though we do that better than anyone else!), we're enriching lives one amazing experience at a time. And we think that'spretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated tohelping millions of fans experience it, we want you on our team.
THE JOBExcited for the return of live events, then look no further!We're adding to our Box Office team and are searching for individuals to fill several Box Office Agent roles in the Tacoma area to servicevarious events. This role requires flexibility with scheduling and is a part-time occasional position, based on event requirements.
WHAT YOU WILL BE DOING- Providing exceptional front-line customer service to ticket purchasers
- Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system
- Working with Archtics and TM Host systems on a regular basis
- Balance and account for cash and credit card receipts from sakes transactions
- Organizing and distributing will-call tickets
- Fostering and maintaining a positive attitude towards the company and its activities
Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional dutiesas needed.
WHAT YOU NEED TO KNOW- Minimum of 1-year experience in sales and/or customer service
- General office and cash experience are preferred
- Must be available for flexible working hours which includes evenings, weekends, and holidays
YOU (BEHAVIOURAL SKILLS)- Basic foundation and understanding of event ticketing
- Strong verbal and written communication skills
- Ability to accommodate an extremely flexible and fluid work schedule
- Service oriented, with strong organizational skills
- Go-getter with the ability to work under pressure and with minimal supervision
- Must be detail-oriented with the ability to multi-task and juggle competing priorities
- A passion for live events - music, pop culture, arts and theatre, and family events!
LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and theleading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliveron that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, andenthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millionsof fans experience it, we want to hear from you.
Our Work Is Guided By Our ValuesReliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make ithappen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities tothrive.
EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.The expected compensation for this position in Washington is:$15.74 USD - $17.00 Hourly** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Washington Equal Pay and Opportunities Act. It is estimated based upon what an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in Washington or perform the position from Washington. Similar positions located outside of Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Washington Law, a potential new employee's salary history will not be used in compensation decisions.
