BPO Insurance Sales Director - Mass Markets : Job Details

POSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a BPO Insurance Sales Director experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. In this role, you will be responsible for managing team development, issue resolution, and monitoring the metrics and KPIs of the agents and the team.This is a senior-level position requiring experience in account management of contact center clients. Experience in BPO insurance contracts, contact center operations, client services or account management is preferred. In addition, candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.SALARYCommensuratePOSITION RESPONSIBILITIESThe responsibilities of an insurance sales director include setting and monitoring sales goals, facilitating the professional development of the team, and providing customer support for P&C programs. You will be responsible for managing the day-to-day client relationship, including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team.Key Responsibilities:

• Develop a detailed understanding of client products and services
• Provide hands-on team leadership, problem-solving, and coaching
• Manage growth and oversee the sales operation
• Improve and strengthen existing programs
• Provide input, innovation, and support to the Management Team
• Project management of new launches and initiatives, including process design and implementation
• Ensure program efficiency and financial performanceCANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • Requires 10+ years of insurance experience building and managing Property and Casualty and/or Life insurance programs with a proven track record of inside sales management
  • Bachelor's Degree in Management, Marketing, or Sales, or equivalent experience preferred
  • Ability to work professionally in a fast-paced environment
  • Proficient in Microsoft Office Suite products
  • Experience managing complex business processes
  • Effective communication skills
  • Problem-solving and analytical ability
  • Professional designation (CPCU/CIC/AAI/CISR) preferredCOMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90 days of employment, all employees are eligible to opt for our MEC medical plan after only 30 days of employment. Benefits options and plans vary slightly by location.JUST A FEW OF THE BENEFITS
    • Medical, Dental, and Vision Coverage Options
    • Paid Time-Off
    • Regular Raises
    • Work-at-Home Opportunities
    • Advancement Opportunity
    • Fun, Engaging Work Environment
    • Casual Dress Code
    • Cash and Prize ContestsPHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.CONDITIONS OF EMPLOYMENTAll MCI Locations
      • Must be authorized to work in the country where the job is based.Subject to the program and location of the position
        • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
        • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.REASONABLE ACCOMMODATIONConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. #J-18808-Ljbffr