Branch Service Manager - Sunbelt Fire : Job Details

Are you a proven and decisive leader who enjoys solving problems and managing a team? Sunbelt Fire is seeking an extraordinary Service Manager to lead our Birmingham, Alabama Branch. The right candidate will support our 6+ member team to repair, refurbish, and maintain fire apparatus for fire departments in North Alabama and Western Mississippi, while providing excellent customer service. As a Service Manager at Sunbelt Fire, you are a self-starter ready to attack each day so you can best serve fire departments. You enjoy solving problems and serving someone who's facing a challenging situation with equipment down. You embrace your fellow team members as family, and you hold them and yourself accountable to always improve. You love to serve, you want to be held accountable, you energize the team and your customers, and want to deliver an extraordinary customer experience. Requirements

• Management of the day-to-day operations of the Branch Service Department including personnel, customer service, shop and field repair work, new truck prep, warranty, parts coordination, and quality control
• Manage annual scheduled services programs and contracts including preventative maintenance, annual pump testing, inspections, maintenance contracts
• Manage collision and body repair, refurbishment, and upgrade work
• Leadership, management, and holding all direct reports accountable to their responsibilities
• Generate department growth by achieving daily, weekly, and monthly key performance indicators (KPIs)
• Customer satisfaction and customer experience results and KPIs to set the industry standard
• Safety of the shop environment, vehicles, equipment, and all department staff
• Ensure proper onboarding, safety training, technical training, and continuing education of technicians
• Recruiting, onboarding, training, development and continuing education of all technicians and department staff

Requirements:

• 5+ years technical and/or supervisory experience in the commercial truck/heavy equipment industry
• Excellent verbal and written communication skills
• Ability to multitask and multi project many items simultaneously
• Detail oriented
• Excellent sales and customer service skills
• Ability to prioritize tasks and delegate them when appropriate
• Excellent follow-up and customer relationship building skills

Work Environment/Travel:

• Generally, works in an office environment, but regularly exposed to shop noise, heat, and other conditions
• Occasional travel to visit customers or attend training

Benefits:

• Medical, prescription drug, dental and vision benefits
• Company paid Life Insurance
• Company paid Long Term Disability (Short Term Offered)
• 401K with company match
• Vacation and holidays

All positions are subject to background check and drug test If you're excited about this opportunity to succeed with a fast growing, entrepreneurial company...then we can't wait to meet you. Apply today! 1). Step 1 - Complete Application2). Step 2 - Complete Assessment via link below: