Brand Support Specialist - BlueStar : Job Details

Company Overview: BlueStar is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers. The Brand Support Specialist is responsible for providing front line support to internal customers, troubleshooting issues, and ensuring that all inquiries are resolved promptly for our marketing department. This role requires excellent communication skills, problem-solving abilities, analytical skills, teamwork, and a customer-centric approach. They serve as the main point of contact and expert for products and pricing for the brand. Key Responsibilities:

• Work in an inbox with teammates and respond to product and pricing related questions in a timely and professional manner.
• Communicate product launches, pricing, and promotional updates to the Sales team and coordinate trainings for brand.
• Maintain all product attributes in systems.
• Manage all product collateral (data sheets, accessory guides, etc.), images, and information on web properties.
• Responsible for part number setup and maintenance in the system.
• Maintain pricing programs including analyzing changes and setup in system
• Manage a pricing calculator monthly with any new updates and communicate across functional departments.
• Work with vendor, Accounting and Sales to address pricing questions.
• Other responsibilities as assigned by manager.
• Hybrid work model reporting into the office 2 days per week to collaborate with the team and 3 days from home office. Must be able work standard business hours Mon-Fri.

Qualifications

• Ability to maintain focus and conduct data analysis
• Can analyze using simple math equations and ratios (addition, subtraction, multiplication, division, gross margin, percent change)
• Must have strong Excel and Microsoft Office knowledge
• Ability to work with cross-functional departments (Sales, Accounting, and Purchasing)
• Experience working in a team environment
• Must have good communication etiquette (phone, e-mail, virtual)
• Associate or Bachelor degree in Business, Marketing, or Finance (preferred)

Preferred Qualifications

• Minimum 3 years of experience working with pricing
• Experience with data analysis using Excel VBA programming language
• Build tables in worksheets and analyze large sets of data. Use of advanced Excel formulas such as: vlookups, hlookups, concatenate, and if/then statements.
• Knowledge of POS, AIDC, Networking, or edge technologies.
• Oracle Experience