Breakfast Attendant - Stoney Creek Hotel & Conference Center, La Crosse, WI : Job Details

General Responsibilities

Responsible for the setting up and closing breakfast area, inventory and/or ordering of breakfast food and supplies, maintaining a clean and welcoming breakfast area, assisting guests and other staff to provide a positive experience for all. The duties of this job are primarily about making connections with other people. Relationships are formed quickly, informally, and comfortably, and gaining the enthusiasm and cooperation of others. In this job, it is very important to connect with other people: to meet new and different people on a day-to-day basis, to quickly form relationships, and to use those relationships to get work done. Great attentiveness to other people is required: an ability to read other people, to listen to them, and to empathize with them. Much of the work centers around working with and through other people. The job involves persuading others through gaining an understanding of where they are coming from and using that information to bring them to your desired resolution.

Supervision Received/Provided

This position is supervised at a standard level by a member of the management team as assigned.

Essential Duties

• Provide a warm, inviting, and friendly atmosphere for hotel guests by greeting and assisting them based on the level of business
• Set up breakfast room with food and required amenities; maintain adequate levels of products throughout the dining hours as trained
• Keep milk, juice and coffee machines filled and clean
• Reports damage, hazards, or defective equipment to supervisor
• Keep food displays, small appliances, work areas, and eating areas organized and clean.
• Be responsible for assigned keys and following hotel key control policies
• Assist with duties of others as requested by management

Task List

• Greet guests and provide service after they are seated at the table when possible
• Replenish breakfast food, drinks, and supplies to meet the needs of the guest
• Remove damaged items during set up or as needed
• Follow food safety policies and procedures
• Clean items used for displaying, heating, cooling, and holding products using proper safety procedures and utilizing protective equipment for the process
• Empty trash containers and replace plastic liners; wipe down containers (lids & sides) as needed
• Restock and organize pantry and storage areas as trained
• Assist guests or hotel staff with requests
• Wash utensils, serving bowls and platters following proper safety procedures
• Responsible for sweeping, mopping, vacuuming, and wiping down tables, chairs, counter tops, machines, and display pieces used in breakfast room
• Submit list of needed items to supervisor per schedule or as requested

Other Duties

• Attend and participate in all property or department meetings
• Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break
• Coordinate and/or assist other departments to meet a guest request
• Perform special projects based on capabilities and knowledge

Required Education/Certifications/Training/Experience

• Attend and participate in all property or department meetings
• Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break
• Coordinate and/or assist other departments to meet a guest request
• Perform special projects based on capabilities and knowledge

Technical Skills and Abilities:

• Must be qualified and able to operate equipment used in the breakfast area
• Knowledgeable of proper temperatures for food
• Ability to read thermometers and check refrigerator and cooking temperatures

Benefits of working at Stoney Creek Hotels

• Paid Onboarding
• Paid Training
• 401k plan with Safe Harbor Match
  • eligible for the first open enrollment after 90 days
• Paid Holidays for holidays worked (double time!)
• Hotel room discounts
• Opportunities for career progression
• A thriving culture that provides genuine hospitality
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard and smart at the same time

If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above:

• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy
  • eligible the first of the month following 60 days of employment
• Paid vacation and sick leave