Broadband Field Technician - Creative Information Technology : Job Details

About us:

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities!

Job Description:

Key Responsibilities:

• Perform residential installation of internet service and Wi-Fi connected devices.
• Connect customer devices in their homes/residences (desktop computers, laptops, tablets, mobile phones, smart TVs, etc.).
• Troubleshoot and fix residential internet service issues.
• Educate customers on how to operate the equipment and service after initial setup to ensure their long-term success with the service.
• Provision County owned WiFi routers/devices.
• Update TEBS documentation on work performed inside the residence.
• Test and replace uninterruptible power supplies (UPS) at County sites.
• Assist Network Operations Center (NOC) and Network Engineering staff as needed.
• Contractor will report directly to Community Technology Manager.
• Contractor may work under the direction of Network Services staff as assigned.

Requirement:

• Basic familiarity with software: Monday.com, Microsoft Office
• Installing, terminating and testing low voltage cabling (UTP, coax)
• Network technologies to include: TCP/IP, wireless technologies to include routers and access points.
• Troubleshooting customer wi-fi service and devices, confirming power to equipment, conducting performance and reachability tests.
• Customer Service and critical thinking skills.
• Coordinate daily schedules to prioritize workload.
• Installing, troubleshooting and maintaining Uninterruptable Power Supplies (UPS).

No Mileage/or parking reimbursements will be provided. Must have own personal vehicle, valid driver's license, and ability to drive to job sites around Montgomery County.

How to Apply:

To apply for the Broadband Field Technician role, please submit your resume to [email protected].

Applications will be reviewed on a rolling basis until the position is filled. We look forward to reviewing your application.