POSITION SUMMARY: Responsible for truck loading and customer service while abiding by all MSHA safety regulations, Safe Feed Safe Food/Safe Quality Feed (SFSF/SQF), quality systems, and company policies.
RESPONSIBILITIES & EXPECTATIONS: Truck Loading - Weigh trucks in and out of plant
- Track weight information from scale to computer system
- Ensure accurate data is entered into computer system
- Ability to accurately load bulk trucks with minimal overloads and reloads
- Ability to identify correct material products
- Ensures correct product and weight is loaded onto trucks.
- Inspects trucks in compliance of Safe Feed Safe Food (SFSF) and Quality systems
- Takes quality samples of loads to ensure customer quality assurance.
Customer Service - Greet and direct truck drivers upon exit of the scale house.
- Data entry and answer phones as needed.
- Assist site leaders with assigned tasks.
Safety - Ensure that truck drivers conduct business in a safe manner.
- Provide general upkeep of the scale house.
- Report any operational or safety problems to management.
- Perform daily work place exams (WPE) including fall protection equipment, loading equipment, and all of shipping work space to MSHA standard
General Duties - Efficiently operate JWS, Transwide, and BOL interface with ability to add and void tickets
- Understand & shadow Customer Service (CSR) reviewing and posting daily tickets (recommend 40 hrs/year)
- Notify office when low inventory of shipping supplies (Paper, Toner, Labels, Forms)
- Ability to safely reset shipping area breakers
- Begin learning the plant production process flow by cross training (recommend 40 hrs/year)
- Illustrate a quality competence on testing procedures and customer requirements (recommend 40 hrs/year in lab)
- Ability to operate equipment- Dump Truck, Skid Steer, 972 Loader, Water Truck, scissor lift and manlift
- Ability to repair chutes and pulleys in the shipping area
- Consistently inputs SAP Maintenance Notifications
- Ability to safely unplug a silo
- Takes ownership in shipping area with housekeeping excellence including vegetation clean up
- Consistently achieves high completion of daily task list
ATTRIBUTES: - Manufacturing background.
- Demonstrate strong customer service skills.
- Ability to perform basic mathematical calculations is required.
- Must be able to work shift work, seven days a week including holidays and be flexible to schedule changes, including overtime.
- Effectively communicate and interact with supervisors, managers, and peers.
- Multi-tasking skills with the ability to operate a computer.
- Knowledge of MSHA rules as they relate to the position.
- All personnel will be responsible for the facilities' Safe Food initiative based on FSMA and Current Good Manufacturing Practices.