Burmese-English Tech Support - iNova IT Consulting LLC : Job Details

Troubleshooting and Problem Resolution:

• Diagnose and resolve hardware, software, and network-related issues.
• Support operating systems (Windows, macOS, Linux), applications, and cloud services.

Customer Support:

• Respond promptly to support requests via email, phone, or ticketing systems.
• Communicate effectively with users to understand their concerns and provide step-by-step solutions.

Documentation and Reporting:

• Maintain detailed records of customer interactions and technical issues in the ticketing system.
• Develop user manuals, FAQs, and training materials as needed.

Collaboration:

• Work closely with other technical teams to escalate and resolve complex issues.
• Provide feedback to product teams to enhance user experience and system performance.

System Maintenance and Updates:

• Perform routine system checks and updates to ensure optimal performance.
• Assist in deploying software updates, patches, and hardware upgrades.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience: 4-5 of experience in a technical support or IT help desk role.

Technical Proficiency:

Knowledge of computer systems, networking, and common software applications.

Familiarity with remote troubleshooting tools and ticketing systems (e.g., Jira, Zendesk).

Experience with Active Directory, Microsoft 365, and cloud platforms.

Soft Skills:

Strong problem-solving and analytical skills.

Excellent verbal and written communication abilities.

Patience, empathy, and a customer-focused mindset.