Business Analyst II: Staff Scheduling/ Time & Attendance - MedStar Health : Job Details

General Summary of Position Responsible for analysis, configuration, maintenance, testing, and support for computer based corporate application system upgrades, new releases, and optimization implementations for the hospital. Work closely with developers and/or key users, assessing business needs and determining/implementing information technology solutions. This is a remote position, but preference will be given to candidates local to the DMV area for occasional in office events. Primary Duties and Responsibilities

Collaborates with internal users, staff members, and information technology colleagues to define detailed customer requirements and system interfaces while assessing value in request.

Decomposes high-level business and user requirements into functional requirements, specified in an appropriate level of detail suitable for use by those responsible for basing their work on said requirements.

Develops and maintains good relationships with customers and systems colleagues to ensure successful implementations and to meet expected customer service levels.

Develops detailed system test plans, executes system test cases and provides issue tracking and consolidation.

Documents application specific support information (e.g. developing Frequently Asked Questions (FAQ), daily procedures, etc.) and maintains the information on the Intranet.

Identifies and validates business objectives, and generate solutions that align with MedStar's technology strategy and standards.

Leads in analyzing data to identify opportunities for improvement.

Maintains expert knowledge about the system through participation in vendor classes, vendor client conferences, and working with vendor support.

Manages a coordinated User Acceptance Test (UAT) effort.

Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.

Performs analysis, conceptual design, and implementation of modifications to purchased applications or custom programs to enhance value to business. Applies business and systems knowledge throughout process.

Performs business analysis and document business requirements using easy to understand tools and methodologies.

Reports the status of project efforts. Anticipates/identifies issues that inhibit the attainment of project goals and implement corrective actions.

Minimum Qualifications Education

• Bachelor's degree in business discipline, Computer Science required or
• similar field required or
• equivalent combination of experience and education. Experience
  • 3-4 years experience in application analysis, design, systems implementation and package integration. required
  • 1-2 years business analysis experience implementing and supporting various applications such as: workforce administration, staff scheduling, time and attendance, HR, payroll, benefits, T&L and self service. Experience working the interface of information technology with functional groups within an organization. Experience with business process mapping and re-engineering.
  Knowledge, Skills, and Abilities
  • Competent in basic project management principles.
  • Strong interpersonal communication skills,including verbal and written, to effectively interface with internal/external customers with attention to detail.
  • Good customer service skills.
  • Superior analytical problem-solving, design and documentation skills.
  • Working knowledge of integrations and interfaces to other systems.
  • Strong interviewing and listening skills.
  • Demonstrated ability to lead communication with individuals and groups about their needs and ask the right questions to surface essential requirements information.
  • Ability to provide guidance to junior staff.
  • Demonstrated proficiency in simultaneously managing multiple priorities and assignments.
  This position has a hiring range of $80,995 - $152,027