Business Analyst - Bridgeport Islanders : Job Details

A storied sports franchise...a world class arena...the best fans...AND YOUOriginal - Authentic - Vibrant - AttainableOur Game PlanThe New York Islanders Hockey Club is one of the most iconic franchises in professional sports, with a deeply passionate and loyal fan base that is second to none. Built on a Dynasty in the 1980's with four straight Stanley Cup Championships, our history is what will propel us into the future, confidently assuming a position of strength in the sports, entertainment, and cultural landscape.Our home at UBS Arena at Belmont Park, which was built for hockey and made for music, cements our brand into the very foundation of New York. We have always carved our own path, and to our fans the Islanders are a way for people to be a part of something greater than themselves. To be a part of living history, with the glory of the past fueling the drive for our fifth Stanley Cup. How to Make the TeamWe are looking for a Business Analyst whowill work as part of the Strategy & Analytics team to support the core efforts of developing analyses and predictive analytics to drive business decision making. This position will use a strong base of technical skills to manipulate and visualize various sources of business data. Problem solving and critical thinking will be key success factors for delivering unique and actionable insights from our business data.Show Us You Can

• Design and develop internal systems and scripts that can be used to enhance and automate business processes, like daily work functions, and reporting
• Oversee the efficient and proper usage of our CRM system including but not limited to training and supporting users, documentation, updating, and enforcement of best practices, and managing duplicate records
• Create and maintain multiple customer segments and their rules in the database and in CRM for lead distribution. With those, you will continuously monitor and analyze sales pipelines and campaign performance to deliver actionable insights and help shape lead generation strategy
• Work with departments and vendors to implement day-to-day administrative tasks in CRM system including lead distribution, workflows, system maintenance and customizations; identify opportunities to automate manual processes when possible
• Build and maintain Tableau and Salesforce reports and analyses for multiple departments. Data includes ticket sales orders, sponsorship contract details, and concessions transactions, among others and will be consumed by staff across the company, including senior executives
• Manage and implement data integrations between Salesforce and external data sources (e.g., Ticketmaster, Formstack, etc.)
• Partner with team members and other departments to manage vendor relationships and deliverables

Your Training & Talent

• Strong knowledge of SQL and relational databases
• 1-2 years professional experience in CRM (Salesforce preferred)
• A degree in a quantitative field, such as Computer Science, Statistics, Mathematics or Economics
• A passion for breaking down problems and conceptualizing systematic, sustainable technological solutions according to business requirement
• An ability to stay organized and manage multiple projects by prioritizing tasks, managing deadlines, and ensuring accuracy
• Experience with BI tools such as Tableau or PowerBI
• Strong knowledge of Microsoft Excel
• Strong communication skills, with an ability to translate complex data into accessible business insights
• Curious self-starter who learns new concepts quickly

Where You'll Go

• The New York Islanders have offices in Floral Park, NY, as well as Manhattan. You will be in the office 2-3 days per week

What Skills You'll Use

• Flexibility: Switch gears on a moment's notice and adapt to shifting priorities
• Motivation: Leverage your personal skills to drive results and influence success
• Autonomy: Manage your time, work independently, and prioritize tasks
• Collaboration: Liaise with cross-functional internal teams and establish positive relationships
• Creativity: Think outside the box, bringing innovative ideas to the table
• Accountability: Take ownership of your work
• Conflict Resolution: Show off your problem solving and decision-making skills

What's in it for You

• Expanding your experience with an iconic NHL franchise in our quest for a 5th Stanley Cup
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Joining an entrepreneurial, start-up mindset

The salary range for this position is between $60,000-$70,000 annually. Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to, skills, education, training, experience and market demands.The Fine PrintThe New York Islanders are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.