Business Applications Director, ServiceNow - Premise Health : Job Details

Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Business Applications Director to join our team remotely.

About the role:

The Business Enablement Application & Delivery team is responsible for managing a wide variety of business applications including Microsoft office 365, Salesforce, ServiceNow, Zoom, as well as other applications in areas such as credentialing, contract management, and marketing.

This position is responsible for the implementation, management, and support of ServiceNow and related applications as well as managing the team(s) that supports these applications. The Director of Business Applications also provides end-user advocacy and communication for other IT related projects that impact a large number of team members across the company.

Essential Functions:

• Assist business units with the entire process of new technology solutions from documenting requirements, identification of the solution, internal reviews, implementation, and full lifecycle management.
• Ensure team is trained on and follows organizational procedures for demands, projects, and change management
• Work with various departments to coordinate system upgrades or scheduled activities
• Manage the vendor relationship including contract renewals, license management, and other activities throughout the life of the contract
• Review requests and projects from a strategic perspective and provide insight on how they may impact or interact with other business and technology processes
• Review the existing technology stack and make recommendations to ensure scalability and long-term viability.
• Work with the Integration team on post-acquisition or merger projects, when needed
• Be an end-user advocate for large scale IT related projects that impact a large number of users and assist with the creation of documentation for and communication around these projects
• Lead cross-functional change committees and ensure all impacted departments are aware of application or process changes
• Create and maintain a departmental roadmap
• Manage the team that supports the various applications, including providing technical and strategic guidance
• Other tasks, as needed by the company

Job Requirements:

• Bachelor's degree
• Administrator or Developer certification or 4 years administrative or developer experience in ServiceNow or Salesforce preferred
• 10+ years relevant work experience
• Prior application implementation experience
• Prior application support experience
• Previous management experience
• Experience leading an application implementation preferred

Preferred Experience:

• Effective communication skills (written and verbal) with all levels of the organization
• Detail-oriented and organized with ability to prioritize and balance multiple tasks/requests
• Ability to work independently in a fast-paced and challenging environment
• Knowledge of Microsoft Admin Centers and license administration preferred
• Proficient in Microsoft Office products including Word, Excel and PowerPoint preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For individuals living in California, Colorado, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Washington, and New York compensation is $120,000 - $140,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.