Business Customer Service Associate - Abilene Office : Job Details

We are currently looking for a highly motivated, customer-focused professional to join our team as a Business Customer Service Associate. This role offers a unique opportunity to drive business growth while providing exceptional support to our valued clients. If you excel at building relationships, identifying growth opportunities, and delivering outstanding customer service, this position will allow you to make a significant impact within our organization.

Business Customer Service Associate Responsibilities:

• Identify and pursue new business opportunities through proactive customer outreach and prospecting.
• Build and maintain strong relationships with existing clients, offering personalized support and acting as their main point of contact.
• Understand clients' needs, challenges, and goals, providing tailored solutions that align with their objectives.
• Collaborate with internal teams to ensure smooth delivery of products/services and ensure client satisfaction.
• Conduct market research and analyze competitor activity to uncover trends and opportunities for growth.
• Prepare and present compelling presentations and proposals to potential clients.
• Follow up on leads, inquiries, and sales opportunities to convert prospects into long-term customers.
• Maintain accurate records of customer interactions and sales activities, generating reports as needed.
• Provide top-tier customer service by promptly addressing inquiries, troubleshooting issues, and resolving concerns.