Business Manager - FreshFix : Job Details

FreshFix is a small family-owned company based in Buffalo, NY. We offer home delivery of local produce and New York-produced artisan foods. We recently expanded our food hub to offer wholesale purchases to nonprofits and small businesses. We believe everyone should have access to fresh, healthy food, including local fruits and vegetables. We not only support local farmers and food producers, but we are working to build a sustainable food system that benefits everyone in our community. We have a strong focus on supporting community partners so that food can get to people who need it most.

We are looking for a business manager to oversee our online software platform, project management, and business development. The business manager reports directly to the company owners and will work closely with the operations manager to oversee staff and execute new initiatives. The ideal candidate will be a highly organized self-starter with previous management experience and a passion for local food. Initially this position will focus heavily on transitioning our company to a new online commerce platform, but we expect the role to eventually focus largely on new business development.

Job Responsibilities

Business Development

• Research, plan and oversee new business opportunities
• Develop strategic relationships to promote FreshFix within the community and ensure continued growth
• Generate reporting, share metrics and create recommendations for growth and cost savings
• Liaison with organizational partners

Staff and Project Management

• Manage hiring and onboarding of new staff
• Create protocols and policies for customer service and other business processes
• Meet regularly with staff to troubleshoot customer service issues and keep projects on track
• Work with operations manager to ensure appropriate staffing
• Oversee development of company-wide benefits policies and staff incentive

Software Management

• Determine software best suited to meet business needs
• Oversee transition to new software
• Train staff and create protocols for how FreshFix uses software

Minimum Qualifications

• Bachelor's Degree
• Passion for local food and food systems work
• At least two years of experience managing people
• Excellent organizational and project management skills
• Experience using financial, organizational, and collaborative software including Microsoft Office Suite

Preferred Qualifications

• Master's degree in business or related field
• Experience with online commerce software
• Experience working with produce or in the food sector
• Experience writing and managing grants