Business Office Coordinator: Monday- Friday - Provision Living : Job Details

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Job Type

Full-time

Description

Job Title: Business Office Coordinator

Reports to: Executive Director

FLSA Status: Exempt

Position Summary

As the Business Office Coordinator, reporting directly to the Executive Director, you will ensure the provision of quality care in accordance with Federal, State and local regulations while supporting your team by being the point of contact for all associates, visitors, residents and families.

Essential Duties and Responsibilities include the following:

* Maintain associate timecards and prepare/submit payroll.

* Properly maintain and receive payment for services.

* Make banking deposits, maintain and record community credit card transactions and receipts.

* Process and submit, for approval, all account payables and receivables.

* Apply ancillary charges and review monthly resident billing for accuracy. Disseminate monthly resident statements. Keep ACH records uploaded and current. Maintain daily deposits of resident payments. Correspond with LIFT billing representative to ensure resident accounts are kept current and accurate.

* Answer phones and ensure calls are routed to appropriate staff.

* Ensures the reception and bistro areas are tidy, ensuring beverages and coffee additives are stocked.

* Coordinates, sorts, and distributes mail for office and receives packages for office and residents.

* Coordinates the pick-up and delivery of express mail services.

* Order department supplies as needed, including office and/or resident supplies.

* Prepare post-concierge schedule.

* Manage and process long-term care insurance submissions monthly.

* Upload new resident documents into electronic health record.

* Maintain Accushield (sign-in kiosk) and ARIAL (nurse call system) programs.

* Upate and disseminate census daily.

* Maintain schedule and communication for ENCIRCLE meetings.

* Other duties as assigned.

Supervisory Responsibilities

Supervision of concierge staff, as needed.

Requirements

Education

* High school diploma or general education degree (GED)

Skills/Experience

* 2-5 years of experience in a senior living community preferred.

* Great communication and interpersonal skills are required along with the heart and passion to work with older adults while providing the best care possible.

* Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.

* Respect for the principles of resident rights and confidentiality.

* Must exhibit and promote a high level of customer service, hospitality, courtesy and friendliness towards all residents, visitors, associates and the overall community.

Travel

Travel is not required.

Physical Demands

To excel in this role, it is crucial for the employee to be prepared for the possibility of working with residents who may exhibit disruptive behaviors, including verbal or physical contact issues. The physical demands outlined below are indicative of those essential for job performance, and reasonable accommodations can be arranged to facilitate individuals with disabilities in carrying out these vital functions. In the course of performing job duties, the employee will routinely engage in activities such as sitting, standing, walking, using hands to handle and feel, reaching with hands and arms, talking, and hearing. Additionally, there may be occasional requirements for crouching and lifting items weighing up to 50lbs. The employee's specific vision abilities should encompass the capacity to see both near and far distances.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.

EEO/AA