Business Office Supervisor - Family First Health : Job Details

Job Details

Job Location: Springwood Road - York, PA

Salary Range: Undisclosed

Description

Family First Health is seeking a Dental Business Office Supervisor for our Springwood Road office in York. As a Business Office Supervisor at Family First Health, you should have a positive and outgoing personality, excellent customer service skills, strong organizational skills, and excellent supervisory skills.

A qualified Dental Business Office Supervisor should have:

Strong supervisory experience

Ability to build relationships with patients and employees

Computer proficiency and the ability to learn new programs

Previous work experience in a medical/dental practice is a plus

This position is more than just a job, it's an opportunity to learn and grow with a terrific team. We're dedicated to offering trustworthy dental services and care. The Dental Business Office Supervisor position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.

Employee Benefits

* 3 Weeks of accrued Paid Vacation per year

* 9 Days of accrued Paid Sick Leave Time per year

* 4 Personal Days per year

* No Late Evenings or Weekend Hours

* Paid Time Off on Holidays

* Health, Dental, & Vision Insurance Plans

* Short/Long Term Disability and Life Insurance

* 403(b) Retirement Plan

* Tuition Reimbursement Opportunities

* Attention to work-life balance

* Opportunity for growth and advancement

* And More!

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Monitor, validate and report on the accounting and billing systems of the department.

* Ensures that established policies, procedures, and processes are implemented and followed at sites.

* Responsible for setting up and maintaining/monitoring provider scheduling templates

* Coordination of phone calls for patient scheduling - outreach/operational.

* Receives daily tally sheets and formulates data into graphical records and reports on trends.

* Develops/ monitors dental reception staff competencies and ensures supervisors/leads are actively assessing.

* In the course of the patient visit/check-in, informs dental provider of information given by the patient or questions asked by the patient.

* Ensures timely documentation and resolution of incidents and patient complaints.

* Oversees inventory; orders supplies, maintains inventory, to ensure that the practice is adequately stocked.

* Responsible for management of the dental reception staff and provider staff benefit time usage and verification of timekeeping for payroll purposes.

* Creates and maintains monthly dental calendar of upcoming events.

* Actively participates in PI initiatives and tracks trends to identify potential improvement opportunities and meets established performance goals.

* Attend and actively participate in key community and organizational meetings.

* Coordination and scheduling of off-site service events.

* Prepare charts, inputs data for and participates in off- site service event.

* Coordinates sealant, fluoridation and screening programs and other preventative and educational programs within the community.

* Promotes Oral Health Education and works with other organizations to promote education.

* Ensures that staff complies with all OSHA, HIPPA, dental protocols and organizational policies and procedures.

KNOWLEDGE/SKILLS/ABILITIES

* Associate degree or higher in business or a closely related field, or an equivalent combination of management/supervisory experience and related education

* Knowledge of Dental Reception

* Knowledge of computer software applications (Microsoft Office Applications, others)

* Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions

* Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately

* Excellent customer service skills

* Skill in operating office equipment

* Proficient keyboarding skills

* Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments.

* Ability to work in, and respond to demanding environment

* Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.

* Ability to work efficiently and accurately with strong attention to detail

* Ability to sort and file materials correctly by alphabetic or numeric systems

* Ability to establish and maintain effective working relationships with patients, employees, and the public

* Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks

COVID-19 Vaccination Requirement: Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance

Qualifications