Business Operations Specialist - Epitec : Job Details

Business Operations Specialist

Epitec

Job Location : Ridgefield Park,NJ, USA

Posted on : 2025-03-03T03:18:18Z

Job Description :

Epitec is looking for a Business Operations Specialist for our Shark Client.

We are looking for a Business Operation Analyst in our B2B care product line from the service aspect, specifically for visual displays and large format displays. The role involves day-to-day performance review of our vendors and escalation management.

Key Responsibilities:

  • Day-to-day performance review of vendors.
  • Escalation management.
  • Tracking and analyzing data to drive operational results and process improvements.
  • Handling Voice of Customer (VOC) escalations on a day-to-day basis.
  • Supporting project managers in various operational initiatives.

    • Required Skills:

  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Bilingual preferred, but open to the right candidate who fits the role.
  • Team player with the ability to work closely with team members and subject matter experts.
  • Strong analytical skills to identify gaps and improve processes.
  • Self-learning attitude with a drive to deliver results.

    • Preferred Background:

  • Five years of administrative and project management experience.
  • Experience in business operations, preferably in the electronics industry like Samsung.
  • Experience in service-related operations rather than just contact center operations.
  • Bachelor's degree in Business, Finance, or a related field.

    • Top Three Must-Have Skills:

  • Team player
  • Analytical skills
  • Self-learning attitude

    • Additional Information:

    • The role is more operations-driven rather than project management-driven, but experience in supporting project managers is a plus.
    • The role involves handling escalations such as coordinating with logistics for product exchanges and educating customers about service solutions.
    • The position is for 12 months with a high potential for extension based on performance.
    • The interview process involves one interview with the hiring manager and a colleague.
    • Note: This role is not suitable for IT professionals as it is operation-driven.

    Apply Now!
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