Business Process Associate - WESTERN LAND SERVICES : Job Details

Job Summary:

The BPO Technician performs various back office and administrative duties for internal and external stakeholders across a multitude of sectors: Renewables, Real Estate, Oil and Gas, Right of Way, Utilities, etc. Such duties may include communications; data, file, and records management; document generation; analysis; reporting; and more.

Essential Duties/Responsibilities:

• Uphold Western Land Services Core values in all aspects of work.
• File scanning and organization.
• Create and execute mail merges.
• Research landowner, county, and courthouse information.
• Prepare, package and mail documents, payments, and other project related materials.
• Perform data and document quality control measures.
• Confirming accuracy of project related documents and reports.
• Perform owner relations support by fielding phone calls from landowners, clients, and other stakeholders to ensure customer satisfaction and project success.
• Participate in regular team and company meetings.
• Issuing payments and invoices.
• Recording documents, ensuring they meet necessary client, county, and state standards.
• Prepare and maintain reports for project tracking efforts.
• Maintain confidential source data within various database(s) to meet business needs.
• Build strong internal and cross-functional relationships with key stakeholders to identify communication gaps and develop solutions.
• Other related duties as assigned.

Required Skills/Abilities:

• Strong experience in Quorum or similar software strongly preferred.
• Read and write in English.
• High level of professionalism and ethical standards.
• Strong attention to detail.
• Strong organizational skills.
• Ability to follow verbal and written instructions.
• Familiarity with basic Microsoft Office software including Outlook, Word, and Excel.
• Strong typing and data entry skills with minimal errors.
• Motivated with ability to flex to rapidly changing priorities.
• Ability to prioritize and organize work in order to meet project deadlines.
• Excellent communication and critical thinking skills.
• Communicate verbally with staff members and/or customers.
• Retrieve, read, and interpret information from technical sources.

Education and Experience:

• High School diploma, or equivalent.
• Some college a plus.
• 1-5 years of professional office experience required.