Cafe Shift Leader - Vitality Bowls - Willow Glen, CA : Job Details

Job Description:

Lead the team, ensuring food is made accurately and delivered to customers in a timely manner.

In charge of shifts and delegating tasks.

Show exemplary knowledge of the job and provide excellent customer service.

Address customer complaints and issues with food politely, ensuring customer satisfaction.

Accept deliveries, verifying completeness and accuracy, and issue refunds as necessary.

Communicate with managers/owners regarding inventory status, timely arrivals, and low stock items.

Check daily petty cash and visit the bank for change if needed.

Restock the register nightly for the correct change.

Provide feedback to managers/owners about employees' strengths, weaknesses, and customer service skills.

Manage the break schedule, ensuring employees arrive on time and take appropriate breaks.

Attend management meetings.

Share new ideas with managers/owners to improve efficiency, safety, and recipes.

Assist with interviews, evaluations, and training.

Support marketing and sales efforts.

Memorize training material and explain the health benefits of ingredients and food to customers in an upbeat manner.

Maintain cleanliness in the front lobby and outside area, checking every 15 minutes.

Provide excellent customer service by being positive, polite, and informative, including giving accurate wait times.

Assist and ring up guests, answer phone calls, and take orders over the phone.

Have thorough knowledge of food and recipes; follow recipes and prepare food in a timely and sanitary manner.

Prep food according to proper procedures.

Continuously clean the kitchen and lobby.

Put away deliveries and keep everything organized.

Wash dishes and put them away.

Communicate with staff to ensure all orders are made correctly and promptly.

Deliver food to customers.

Notify managers about schedule changes and days off needed in a timely manner.

Arrive on time and take appropriate breaks.

Complete all opening and closing duties.

Perform additional tasks as requested by the manager.

Follow sanitation guidelines.

Stock and rotate food.

Adhere to safety procedures.

Practice cost-cutting measures.

Work as a team and pitch in where needed.

Monitor food quality.

Handle special circumstances effectively.

Communicate effectively with coworkers and managers.

Requirements:

Become food certified.

Ability to operate basic computer systems and POS systems; handle cash and credit cards.

Follow health, sanitary, and safety requirements.

Must be able to stand for long periods, lift heavy boxes occasionally, move quickly, and have a sense of urgency.

Maintain a clean and professional personal appearance.

Come to work with a positive attitude and work well with others.

Demonstrate leadership abilities.

I acknowledge that I am applying for employment with an independently owned and operated Vitality Bowls franchisee, a separate company and employer from Vitality Bowls and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Vitality Bowls does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Vitality Bowls franchisee.