CAFE SUPERVISOR - Great Performances : Job Details

About us:From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. This woman-owned business serving New York City for over four decades is now a leading hospitality management company. Whilethe business was first founded in 1980 as a waitress staffing agency offering a flexible source of income for women in the arts, today we provide food service in an array of celebrated New York City cultural institutions. You will find Great performances at Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater, among others. We are equally known for corporate workplace dining and amenity programs, and of course, full-service catering, special events, and culinary festival production. Great Performances is the nation's first caterer to own and operate its own organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.We are looking for a dynamic, hands-on Coffee Bar Manager with demonstrated managerial experience in restaurants. We are looking for someone to join our management team and grow within the company. The successful candidate will be responsible for managing all F&B operations, including forecasting, budgeting, and inventory while maximizing sales and revenue. The ideal candidate has the ability to successfully coach, develop, and discipline staff to ensure the guest experience meets the hospitality standards of the company.Our Vision: Building Community to Better Our WorldOur Mission: Unleash Joy through Genuine HospitalityOur Core Values:Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests.People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset.Sustainability: upholding and elevating standards for sustainable behaviors that support our planet.Collaboration: aligning with our clients', colleagues', and community's visions to execute a successful experience.Doing Good Through Food: engaging in action around food access, health and wellness, education, and philanthropy.Responsibilities include, but are not limited to:

• Employee Management
• Selection, development, and performance management of employees
• Participate in ongoing education for team members, including, daily pre-meal meetings
• Directing/assisting staff during service
• Creating and managing employee schedules
• Mediating employee concerns and issues

Operational Management

• Coordinate and manage the entire operation of the venue during scheduled service, including the flow of service, and implementing creative solutions as needed
• Resolving guest issues and concerns with a professional demeanor
• Enforcing service standards as described in the Hospitality/Great Performances Employee Guides
• Maintain open, professional communication with back-of-house staff and partner with culinary management on menu items

Venue Promotions

• Assist the Venue Director with promotional activities and operational changes
• Manage logistics for internal catering events
• Assist with rental orders and special event ordering
• Accommodating special requests as per Venue Director

Education, Knowledge, Skills, and Abilities Requirements:

• Minimum 4-5 years of hospitality management experience
• combination of practical experience and education
• Knowledge of computers to fulfill management functions, including Word and excel
• Knowledge of Department of Health guidelines and standards
• Employee management
• Self-disciplined and initiative; leadership ability; pleasant, polite manner and a neat and clean appearance
• Ability to motivate employees to work as a team to ensure that food and
• Service meets hospitality standards
• Restaurant management experience is a must
• Must be able to handle the pressures of simultaneously coordinating a wide
• Range of activities and recommend appropriate solutions to common restaurant problems.
• Must possess excellent communication and written skills
• Food Handler's Certificate
• Catering and Concession management experience is a plus

Location: Manhattan Rate: $28.00 - $30.00/hourJob Type: Full Time Benefits:PTO, Medical, Dental, and Vision insurance, Transit, and FSA (Flexible Spending Account)Must be able to provide valid documentation that you are legally eligible to work in the United States. Great Performances is an equal-opportunity employer. At Great Performances, we employ qualified individuals based solely on ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.